Vulkan Vegas Casino - Spiller kæmper for at trække deres gevinster ud.

Hi, I have a problem with Vulkan Vegas, where I won almost a week ago won over 13000 DDK, and since I won have tried and get the money paid out, every time I try it takes some time so my application is rejected, I is KYC verified and when I write to the Casino's live chat they write that my Bank should have canceled it, but I have been in contact with my bank who writes that they do not do such a thing, so I really thought it seems strange, and especially because I just want my money. MVH: Nicholai

Hej, jeg står og har et problem med Vulkan Vegas, hvor jeg får næsten en uge siden vandt over 13000 DDK, og siden jeg vandt har prøvet og få pengene udbetalt, hvergang jeg prøver så går der noget tid så bliver min ansøgning afvist, jeg er KYC verified og når jeg skriver til Casinoets live chat skriver de at min Bank sku have annulleret det, men jeg har været i kontakt med min bank som skriver at sådan noget gør de ikke, så jeg syntes virkelig det virker underligt, og specielt fordi jeg bare vil have mine penge. MVH: Nicholai

Dear fiskerdk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When you were notified about the payment being rejected by the bank, I believe it was intermediary bank, not yours. Could you please advise if you have received any payments in the past? Have you been advised by casino to use any alternative payment method to withdraw your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have yet not it received some payments from them, but it pulls like from my card when I paid for them, the first here after I've won and asked about it they said I might be able to use Skrill, or another card 😕 I have unfortunately not it other cards so it suffered a problem

I hope we can figure out how to get it fixed because it's a lot of money anyway.

Regards Fiskerdk

jeg har endnu ikk modtaget nogle betalinger fra dem, men den trækker gerne fra mit kort når jeg indbetaler til dem, det først her efter jeg har vundet og spurgte ind til det at de har sagt jeg evt kunne bruge skrill, eller et andet kort 😕 jeg har desværre ikk andre kort så det lidt et problem,

jeg håber os vi kan finde ud af hvordan vi får det løst fordi det alligevel mange penge.

Mvh Fiskerdk

Hello dear fiskerdk

Sorry you've faces the issues with withdrawal.

I can see that the payment is declined by your bank, I am afraid there is no other option but to suggest using a different card or payment method.

Just to be sure that the winnings stay with you I've applied the gambling limit, when you successfully receive the winnings - please kindly ask the live support to remove it.

Kind regards

but how can it be of my bank, I have talked to them and they do nothing, I called enda and talked with them 😕

men hvordan kan det være af min bank, jeg har snakket med dem og de gør ingen ting, jeg ringede enda og snakkede med dem 😕

Thank you, Vulkan Vegas Casino, for clarifying the issue.

Dear fiskerdk, could you please try to withdraw your winnings using a different payment method?  

yes I can try, have just been verified on skrill so I have to try it

ja jeg kan godt prøve, er lige blevet verified på skrill så må jeg prøve det

Perfect, please keep me updated.

the money has gone into my skrill and I have pulled them out so there should be some days so they should be in my account

pengene er gået ind på min skrill og jeg har trukket dem ud så der sku gerne gå nogle dage så burde de være på min konto

I will be waiting for your good news patiently.

Have there been any developments since our last conversation?

Dear fiskerdk,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.