Hej,
Jeg skriver denne klage, da jeg ikke er vant til så lang ventetid på udbetalinger på et online casino.. og jeg har spillet på rigtig mange sider.
Jeg er en ny bruger på denne Vulkan Vegas-side, da jeg kun registrerede mig for 5 dage siden (6. november).
Jeg har foretaget et samlet indskud på 39.000 RON (~8.000 euro) på denne side og formået at vinde 90.000. Det er et ret stort beløb, men ikke en stor multiplikator.
KYC-tjek var ret hurtigt, og det blev afsluttet samme dag, så det var dertil.
Problemet er, at jeg forsøgte at hæve dette beløb via det betalingskort, jeg brugte til at indbetale, og efter 2 hverdage med at vente på finansteamets godkendelse, har jeg ventet yderligere 3 på, at betalingsbehandleren er færdig, for at finde ud af det i dag, en time tidligere fra denne posttid, at udbetalingerne mislykkedes på grund af en uventet fejl på processorsiden.
Det hele virker lidt uoverskueligt for mig, desuden det faktum, at jeg selv skulle logge ind og tjekke udbetalingsstatusserne for at se, at de mislykkedes, da de ikke underrettede mig via noget..
Nu skulle jeg indsende nye udbetalinger, og hele processen skal starte fra 0. Betalingsteamet kan tage op til 14 hverdage at godkende, og så er den, der ved, hvad betalingsbehandleren gør denne gang, og udbetalingerne mislykkes igen. Jeg synes virkelig, at dette bør prioriteres og fremskyndes, da udbetalingerne allerede var godkendt før, men mislykkedes på deres side. Denne gang prøvede jeg ethereum-udtagninger, som jeg kender fra andre sider, der er mere hurtigere og pålidelige.
Formålet med denne klage er, at du venligst kan hjælpe mig med denne sag, da jeg er bange for, at kasinoet kan prøve at gå i stå eller prøve ikke at betale. Denne bekymring forværres også af det faktum, at der er et stort antal klager på dette websted.
Jeg håber virkelig, at dette har en lykkelig slutning, da supportteamet fra Vulkan Vegas var venligt med mig og prøvede at hjælpe.
Venter spændt på dit svar og på forhånd tak!
Hello,
i am writing this complaint as i am not used to such long waiting amounts of time for withdrawals on an online casino.. and i have played on a pretty great deal of sites.
I am a new user on this Vulkan Vegas site, as i only registered 5 days ago (6th of November).
I have made a total of 39.000 RON (~8.000 euros) of deposits on this site and managed to win 90.000. It is a pretty big amount of money, but not a huge multiplier.
KYC check was pretty fast and it was completed on the same day so props to that.
The problem is that i tried withdrawing this amount via the debit card i used for depositing and after 2 business days of waiting for the financial teams approval i have waited another 3 for the payment processor to finish, only to find out today, an hour earlier from this post time, that the withdrawals failed due to an unexpected error on the processor side.
This all act seems a little sketchy to me, moreover the fact that i had to log in and check the withdrawals statuses myself to see that they failed as they did not notify me via anything..
Now i had to submit new withdrawals and the whole process has to start from 0. Payment team can take up to 14 business days to aprove and then whoever knows what the payment processor does this time and the withdrawals fail again. I really think this should be prioritised and sped up as the withdrawals were already approved beofre but failed on their side..This time i tried ethereum withdrawals as i know from other sites that are more faster and reliable.
The purpose of this complaint is so that you can please help me with this matter as i am scared that the casino might try to stall or try not to pay. This worry is also aggravated by the fact that there are a great number of complaints on this site..
I really hope this has a happy ending as the support team from Vulkan Vegas was friendly with me and tried to help.
Eagerly waiting for your relpy and thank you in advance!
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