Vulkan Vegas Casino - Spillerens gevinster slettes på grund af hjemmesideproblemer.

Last night, past midnight, I was playing the Chest of Cai game, which has 3 pots, and you accumulate until you open the pots while betting. Everything was fine until the double pot was about to open; the screen froze, returned to the beginning, and I received no bonus. In short, yesterday, 90 percent of my bonuses and jackpots had screens that froze, preventing me from collecting my winnings. I spoke with chat support, and they didn't provide any solution, causing me to lose my potential earnings.

In summary, they claim nothing is wrong and suggested clearing the cache, although everything worked fine on other casino platforms, making it obvious that they don't want me to collect any winnings.

Ontem há noite já passava das 00 no qual estava a jogar o jogo chest of cai no qual tem 3 potes e que vais acumulando até abrir os potes enquanto apostava tava tudo certo quando vai abrir o pote dobble a tela prende volta ao início e sem bónus nenhum resumindo durante o dia de ontem 90 por cento dos meus bonus e sacters as telas bloqueavam não premitindo os ganhos falei com o chat eles não me deram solução nenhum perco os meus possíveis ganhos

resumindo eles alegam nada mandam limpar o cache no qual em outros casinos tudo funcionava como é óbvio para eu não obter ganhos nenhuns

Dear bombamen5,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you encountered with the Chest of Cai game and the disruptions you faced while playing.

To help us understand and investigate this matter fully, could you please provide a few more details? Specifically:

• Do you have any screenshots or recordings of the game screen freezing, especially around the time the double pot was about to open?
• Can you clarify the approximate time and date these issues occurred?
• When you reached out to the chat support, did they provide any follow-up email or written record of the conversation?

Additionally, if you have any other communication from the casino regarding this issue, you’re welcome to forward it to petronela.k@casino.guru for further review.

Your cooperation in providing these details will help us investigate and work towards a resolution. Supporting evidence will make it easier for us to proceed and address this matter effectively with the casino.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

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i searched for the section when i go to download pdf it doesn't download it goes to the home page so they don't even let me see it obviously they know what they did

they didn't offer any registration in the email

session time between 00:15 and 00:54

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procurei a seção quando vou para baixar pdf não baixa vai para a página inicial por isso nem deixam eu ver obviamente sabem o que fizeram

não ofereceram registo nenhum no email

hora da sessão entre as 00:15 as 00:54

Dear bombamen5

Have you reported this to the support team?

Kind regards

sim

Hi bombamen5,

• Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

Thank you.

I don't have access to the chat because it might ask for Vulkan Vegas, besides the slots are always disconnecting and the winnings are minimal in a bonus.

Eu não tenho acesso há conversa pois isso pode pedir há vulkan Vegas para além das slots estarem sempre a desconectar e os ganhos são mínimos num bónus

Hi bombamen5,

Thank you for bringing this issue to our attention. We understand how frustrating it can be to experience technical difficulties, especially when they impact your potential winnings.

Based on the information you've provided, if the issue was caused by an unstable internet connection that interrupted your sessions, unfortunately, we are unable to proceed with the case. In such situations, we always advise players to stop playing immediately and avoid continuing if they experience connection issues, as this can prevent any further complications with your sessions and possible winnings.

If the problem you encountered was not related to a connection issue, or if you can provide additional details or evidence, we would be happy to review the situation further. However, if the issue was indeed related to a connection problem, it is not something we can hold the casino accountable for.

We appreciate your understanding, and we always recommend ensuring a stable connection when playing, to avoid these types of problems in the future.

😂😂😂😂 case the guru more and more I see that you are a site bought by the platforms you are a comedy

😂😂😂😂 caso o guru cada vês mais vejo que vocês são um site comprado pelas as plataformas vocês são uma comédia

Hi bombamen5,

Thank you for sharing your concerns. We understand how frustrating it is to experience technical issues that impact your gameplay, and we’re here to support you as best we can.

In cases involving technical issues, it’s essential for players to provide supporting evidence, such as screenshots or videos, to help us investigate. Without this, it’s difficult to confront the casino directly or uphold a claim on your behalf. This doesn’t mean we side with casinos; we’re here to assist both players and casinos fairly. However, every player filing a complaint should be ready to provide evidence to support their claims, so we can present a strong case.

Given the current information and the absence of any supporting evidence, we will need to close your complaint for now.

However, if you come across any relevant evidence in the future—such as screenshots or video recordings of the issue—please don’t hesitate to reach out. You’re welcome to reopen the case, and we’ll gladly review any new information you provide.

Thank you for your understanding, and we’re here to help if anything else comes up.