The player's requesting a refund of his deposits as he was not supposed to play in the casino. Although the player was registered from his jurisdiction in the past, he simply lost his funds by playing in the casino, so a refund is not possible. The casino also refused to provide him with the reward from a tournament (bonus money), which we accept because General Bonus terms and conditions apply - the casino has the right not to provide it. The casino acted correctly and in accordance with its terms and Conditions. After gathering all the necessary data and details, we decided to close the complaint as unjustified.
Spilleren anmoder om en tilbagebetaling af sine indskud, da han ikke skulle spille i kasinoet. Selvom spilleren tidligere var registreret fra sin jurisdiktion, mistede han simpelthen sine penge ved at spille i kasinoet, så en tilbagebetaling er ikke mulig. Kasinoet nægtede også at give ham belønningen fra en turnering (bonuspenge), som vi accepterer, fordi generelle bonusbetingelser gælder - casinoet har ret til ikke at give dem. Kasinoet handlede korrekt og i overensstemmelse med dets vilkår og betingelser. Efter at have indsamlet alle de nødvendige data og detaljer besluttede vi at lukke klagen som uberettiget.
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