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I deposit I won I withdraw the company process it then once it said processed I thank them then checked my bank account to find nothing had been send I then msg them and they told me could be problem with bank and could take 3-5 days they said well that was a month ago they then made up story’s and wouldn’t reply back to my msgs and keep telling me to deposit I’m fed up

Dear Buda,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

To better assist you, could you please provide the following information:

• Was your account successfully verified already?
• Was this your first withdrawal attempt at this casino?
• Did you accumulate your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings?
• If there's any relevant communication, please forward it to petronela.k@casino.guru. 

It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.

We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.

Best regards,

Petronela

Hi I followed their rules and guild lines iv been paid by other company’s much more then the amount I withdraw with this company for the amount I withdraw should have came in instantly I think this was the second time this company has cheated me and had not pay me out not once not a cent

There was nothing wrong doing on my end they even paid and said processed but clearly nothing ever came into my bank and till today all they do is send me a reply when I ask them and their reply back to me always and it piss me off is ❤️❤️

Thank you very much, Buda, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Buda,

This is Dominika and from now on, I will be taking care of your complaint. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite WeWin99 Casino representative to join this conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Thank you and yes please do I am so angry that this company has the nerves to send out processed and paid and to have the nerves to not send out nothing after iv deposited and this was not the first time with this company that they have played me around I’m dead set fed up with in the last 3 -4 weeks iv been scammed and done over by at least 5 different company’s with I think they are all link to the same group of scammers and I don’t know iv been scammed till it’s too late and iv deposited with them over n over again it’s quite annoying and ruins my experience and fun in pokies playing

Casino guru can I ask what happens if the casino doesn’t reply back ?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

So in other words there’s not much that could be done in these cases so these online company’s can just set up and scam people and basically no one can do nothing about it ? That’s such bullshit these people should not b allow to get away with such scams not only that it’s already hard to get a collect after depositing so much money in but when it’s time to win n collect to find out that it’s a scam that’s such a big blow and let down that shouldn’t be allow to happen it’s bad enough sometimes we can’t control our spending but then for this comapays to get away with they should be shot and this should not be allow to happen that’s bloody discusting

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Dominika

Casino.Guru