Ny spiller. Mit første indskud. Jeg lavede en indbetaling og krævede en 200% bonus. Engang indså jeg, at indsatskravene var så absurde og næsten umulige, og jeg kunne også få adgang til de $31,6, som jeg havde indbetalt, mens jeg prøvede at spille live dealer-spil. Så før jeg rørte ved den oprindelige saldo, rakte jeg ud og bad dem om at annullere bonussen. To agenter, den første var Shiela, og den anden var Zack, forsikrede mig om, at de ville annullere bonussen, og Zack sagde, at den faktisk allerede var annulleret. Så jeg fortsatte med at spille, og jeg indså, at balancen ikke havde ændret sig. Så jeg regnede med, at jeg ville skynde mig gennem kreditterne for at slippe saldoen til mit oprindelige indskud på $31,6 og troede, at bonussaldoen ville annullere sig selv derefter. Det gjorde det ikke...
Nå efter at have nået ud igen og bedt den tredje agent om at annullere bonussen, og aldrig forestillet mig, at de ville udligne min saldo. Jeg spurgte straks om mine indskudspenge, der var tilbage derinde, og hun sagde, at det var en del af bonussaldoen, og det var ikke helt nulstillet.
Jeg bad om at tale med manageren, manageren sludrede mig, denne skide Bruno-fyr sagde, at det bedste, de kunne gøre, var at give mig 20 gratis spins på en skide spillemaskine.
Jeg anmodede om en genopladning af saldoen i mængden af mit første indskud, som jeg alligevel havde tænkt mig at spille ved live dealer-bordene.
De afviste alle mine anmodninger og gav mig ikke engang de 20 gratis spins alligevel
New player. My first deposit. I made a deposit, and claimed a 200% bonus. Once I realized that the wagering requirements were so absurd and nearly impossible, and also I could access the $31.6 that i had deposited while trying to play live dealer games. So before I touched the initial balance I reached out and asked them to cancel the bonus. Two agents, the first being Shiela, and the second one being Zack assured me that they would cancel the bonus and Zack said it was actually already canceled. So I proceeded to play, and I realized that the balanced hadn't changed. So I figured I would go and rush through the credits to drop the balance to my initial deposit of $31.6 thinking the bonus balance would cancel itself then. It didn't...
Well after reaching out again and asking the third agent to cancel the bonus, never imagining that they would clear my balance. I immediately asked about my deposit money that was left in there and she said that it was part of the bonus balance, and it was not completely nulled.
I asked to speak to the manager, manager bullshitted me, this fucking Bruno guy said that the best they could do was give me 20 free spins on a fucking slot.
I was requesting a balance recharge in the amount of my initial deposit, which I was planning on playing anyway at the live dealer tables.
They denied all my requests, and didn't even grant me the 20 free spins anyway
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