Jeg spillede i et kasino med en velkomstbonus.
29.10.23. Jeg satte penge på udbetaling (væddemålet blev udført)
Jeg bestod ikke KYC tidligere.
29.10.23. Jeg blev bedt om dokumenter, og samme dag uploadede jeg alle de nødvendige dokumenter til kasinoets hjemmeside.
Under hele tiden kontaktede jeg desuden supporttjenesten i chatten og bad om at finde ud af, hvordan min check skred frem, og hvornår jeg ville modtage mine penge. Jeg var aktiv, høflig.
06.11.23. Jeg modtog et brev, hvor jeg bad om bekræftelse via Skype.
jeg sagde selvfølgelig ja og bad om at holde det i dag/i morgen når som helst.
08.11.23. da jeg ikke fik et opkald, bad jeg igen om at ringe.
09.11.23. der var et Skype-opkald, og de lovede at give mig et svar samme aften.
09.11.23. de svarede, at de havde brug for mere tid.
13.11.23. Jeg kontaktede supportchatten igen for at afklare situationen! Hvornår slutter min check, hvor længe skal jeg vente?
De sagde, at vi ikke kan hjælpe dig, skriv breve til støtte via e-mail.
Jeg mener, at jeg har ventet nok (mere end 14 dage) og gjort alt for at løse dette problem fredeligt.
Nu beder jeg om hjælp fra tredjeparter til at hæve mine penge fra dette casino...
I played in a casino with a welcome bonus.
29.10.23. I put money on withdrawal (the Wager was executed)
I did not pass KYC earlier.
29.10.23. I was asked for documents and on the same day, I uploaded all the required documents to the casino website.
Further, during the whole time, I repeatedly contacted the support service in the chat, asking to find out how my check was progressing and when I would receive my money. I was active, polite.
06.11.23. I received a letter asking for verification via Skype.
of course I agreed and asked to hold it today/tomorrow at any time.
08.11.23. since I didn't get a call, I again asked to make a call.
09.11.23. there was a Skype call and they promised to give me an answer the same evening.
09.11.23. they gave the answer that they needed more time.
13.11.23. I contacted the support chat again to clarify the situation! When will my check end, how much longer do I have to wait?
They said we can't help you, write letters in support by e-mail.
I believe that I have waited enough (more than 14 days) and made every effort to resolve this issue peacefully.
Now I am asking for the help of third parties to withdraw my money from this casino...
Automatisk oversættelse: