Wild Tokyo Casino - Spilleren kræver en refusion på grund af hans OASIS-registrering.

Complaint about Wild Tokyo Casino â€" Illegal Practices & Refund Demanded

Dear CasinoGuru team,

I would like to file an official complaint against Wild Tokyo Casino. The casino contacted me by phone without my consent ("cold call") and informed me that I have an account with them but have not yet played.

This is particularly serious as I am banned from all available player protection systems, including the OASIS ban, which is designed to ensure that I cannot access gambling services. However, I was still able to play at Wild Tokyo Casino, which indicates that the casino does not implement any player protection measures.

Furthermore, the casino does not have a license for the German market and should not have made me any gambling offers or even contacted me. Due to these illegal practices, I was ultimately left with the opportunity to gamble away 1,650 euros.

I therefore request a full refund of this amount and ask for your support in pursuing my complaint. If the casino does not cooperate, I reserve the right to take further legal action.

Thank you for your help and I look forward to your feedback.

Kind regards

Schmidt

Beschwerde über Wild Tokyo Casino â€" Illegale Praktiken & Rückerstattung gefordert

Sehr geehrtes CasinoGuru-Team,

hiermit möchte ich eine offizielle Beschwerde gegen das Wild Tokyo Casino einreichen. Das Casino hat mich ohne meine Zustimmung telefonisch kontaktiert („Cold Call“) und mir mitgeteilt, dass ich bei ihnen ein Konto besitze, aber noch nicht gespielt habe.

Dies ist besonders gravierend, da ich in sämtlichen verfügbaren Spielerschutzsystemen gesperrt bin, einschließlich der OASIS-Sperre, die sicherstellen soll, dass ich keinen Zugang zu Glücksspielangeboten habe. Dennoch war es mir möglich, bei Wild Tokyo Casino zu spielen, was darauf hinweist, dass das Casino keinerlei Maßnahmen zum Spielerschutz umsetzt.

Darüber hinaus verfügt das Casino über keine Lizenz für den deutschen Markt und hätte mir weder Glücksspielangebote unterbreiten noch mich überhaupt kontaktieren dürfen. Aufgrund dieser illegalen Praktiken blieb mir letztlich die Möglichkeit, 1.650 Euro zu verspielen.

Ich fordere daher die vollständige Rückerstattung dieses Betrags und bitte um Unterstützung bei der Durchsetzung meiner Beschwerde. Sollte das Casino nicht kooperieren, behalte ich mir weitere rechtliche Schritte vor.

Ich danke Ihnen für Ihre Hilfe und freue mich auf Ihre Rückmeldung.

Mit freundlichen Grüßen

Schmidt

Dear Mickstar,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you informed the casino that you were self-excluded in Germany and that you suffer from gambling addiction? If so, please forward me the account closure request you sent to the casino along with the casino's response at veronika.f@casino.guru.

Please note that the casino operates with a license issued by the Curacao Gaming Control Board, therefore, it does not have access to the OASIS register of self-excluded persons valid in Germany.

Regarding the missing license, unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mickstar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.