Jeg indbetalte 30 € til WildFortune, men da jeg accepterede betalingen, kunne jeg ikke indtaste min e-mail til siden for at afslutte processen. Jeg troede, at dette var en fejl, der skete, fordi jeg brugte en smartphone, og besluttede at indbetale yderligere 20 € med en bærbar computer. Det samme skete, og kunne ikke oprette en konto hos WildFortune + siden tilbyder ikke login via bank-id.
Pengene på i alt 50 € er væk fra min konto, og jeg har givet WildFortunes supportteam bevis på betaling fra min bank, og jeg kunne også finde betalingerne fra Trustlys database og har også delt det med kasinoet.
Kundesupportfolkene hævder, at de ikke kan finde betalingerne, men jeg har klare beviser for, at de faktisk er sket. Til at begynde med var supportfolkene ret hurtige med svarene på mine forespørgsler, men efter at have fremlagt beviset for betalingerne er de blevet lydløse.
Jeg håber, du på en eller anden måde kan hjælpe med denne frustrerende situation.
I deposited 30 € to WildFortune, but upon accepting the payment I couldn't enter my e-mail for the site to finish the process. I thought this was a bug that happened because I was using a smartphone, and decided to deposit another 20 € with a laptop. Same thing happened, and couldn't create an account at WildFortune + the site doesn't offer loggin in via bank id.
The money, totaling 50 € is gone from my account and I have provided the WildFortune support team proof of payment from my bank and also I could locate the payments from Trustly's database and have shared that with the casino too.
The customer support people claim they can't locate the payments, but I have clear proof that they have indeed happened. At first the support people were quite quick with the replies to my queries, but after providing the proof for the payments they have gone radio-silent.
I hope you can somehow help with this frustrating situation.
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