Hej Stefan og ropponen04
Tak for dit svar. Efter at have gennemgået dokumentet bemærkede vi, at der er to konti på Wildz, der har brugt en betalingsmetode, der er registreret i denne spillers navn. For at fortsætte skal vi bekræfte disse konti.
Da vi antager, at spilleren har fuld kontrol over deres betalingsmetoder, opfordrer vi dig kraftigt til at kontakte disse personer og anmode om, at de bekræfter deres konti. Specifikt kræver vi identifikationsdokumenter for begge konti. I det mindste er en officiel form for identifikation nødvendig for at bekræfte deres identitet.
Når vi modtager de ønskede dokumenter, vil vi være i stand til at behandle eventuelle gevinster i overensstemmelse med vores vilkår og betingelser (klausul 5.2). Bemærk venligst, at vi oprindeligt anmodede om KYC-dokumenter for disse konti i april og maj 2024, men vi har endnu ikke modtaget dem.
Vi anbefaler, at spilleren kontakter de personer, der har delt deres betalingsmetode, og beder dem uploade et gyldigt identitetsdokument til deres respektive spillekonti.
5.2 - Du må kun have én konto hos os til enhver tid. Vi forbeholder os retten til at lukke flere konti, der er åbnet i samme navn eller på nogen måde, der kan henvises til den samme person. Efter Wildz' eget skøn, og hvis vi mener, at flere konti er blevet åbnet ved en ægte fejl, kan vi acceptere at kreditere en konto, du har åbnet hos os, med en resterende saldo på dine yderligere konto(r). Hvis vi har rimelig grund til at tro, at svindel er blevet begået eller forsøgt, forbeholder vi os retten til at annullere enhver relateret transaktion, bonus eller enhver anden kampagne uden at det berører enhver anden handling. I disse vilkår og betingelser skal en henvisning til "svig" anses for at omfatte "bonusmisbrug". Bonusmisbrug inkluderer, men er ikke begrænset til, at åbne mere end én konto for at få en ekstra bonus eller fordel.
Tak for dit samarbejde og forståelse.
Wildz Casino Team
Hello Stefan and ropponen04
Thank you for your reply. After reviewing the document, we noticed that there are two accounts on Wildz that have used a payment method registered in this player’s name. To proceed, we need to verify these accounts.
As we assume the player is in full control of their payment methods, we strongly urge you to contact these individuals and request that they verify their accounts. Specifically, we require identification documents for both accounts. At the very least, an official form of identification is needed to confirm their identities.
Once we receive the requested documents, we will be able to process any winnings in accordance with our Terms and Conditions (Clause 5.2). Please note that we initially requested KYC documents for these accounts in April and May 2024 but have yet to receive them.
We kindly advise that the player reaches out to the individuals who have shared their payment method and asks them to upload a valid identity document to their respective gaming accounts.
5.2 - You may only hold one Account with us at any time. We reserve the right to close any multiple Accounts opened in the same name or in any way referable to the same person. At Wildz’s sole discretion, and if we consider that multiple Accounts have been opened in genuine error, we may agree to credit one Account you have opened with us with any balance remaining on your additional Account (s). Should we have reasonable grounds to believe that fraud has been committed or attempted, we reserve the right to cancel any related transaction, Bonus or any other promotion without prejudice to any other action. In these Terms and Conditions, a reference to ‘fraud’ shall be deemed to include ‘Bonus abuse’. Bonus abuse includes, but is not limited to, opening more than one Account to claim an additional Bonus or benefit.
Thank you for your cooperation and understanding.
Wildz Casino Team
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