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the casino does not allow you to withdraw more than 1500 a week ... and the week does not start from when you request the withdrawal but from when they accept it ... and on average they are not even fast, it takes at least 4 days to accept the withdrawal.

I asked to be able to withdraw all the balance and close the account and they replied that it is not possible.

so according to them I would have to wait more than two weeks to be able to withdraw my entire balance.

I find it very unfair because by blocking you withdrawals they hope that you replay your money.

and above all I believe that if I want to close my account, they cannot prevent me from withdrawing the entire balance

il casinò non ti permette di prelevare più di 1500 a settimana...e la settimana non decorre da quando richiedi il prelievo ma da quando lo accettano...e mediamente non sono neanche celeri, ci mettono minimo 4 giorni per accettare il prelievo.

ho chiesto di poter prelevare tutto il saldo e chiudere il conto e mi hanno risposto che non è possibile.

quindi secondo loro dovrei aspettare più di due settimane per poter prelevare il mio intero saldo.

la trovo una cosa scorrettissima perché bloccandoti I prelievi sperano che tu ti rigiochi i soldi.

e soprattutto credo che se io voglia chiudere il mio conto non possono impedirmi di prelevare l’intero saldo

Dear Luca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general terms and conditions, and this is what I found https://www.uniquecasino.com/en/:

"Winnings may currently be withdrawn up to 1500 Euros per calendar week. You can make up to 4 withdrawals a month without charge. Each additional withdrawal transaction shall be charged a 60 Euro fee. We may change the above minimum amounts from time to time at our discretion. In case a customer has a pending withdrawal, deposit limits and/or withdrawal limits cannot be altered."

Please understand, that we can’t penalize the casino for splitting your win into several installments, especially, if this information is clearly stated in their terms and conditions. Additionally, some casinos allow you to close the account only if your active balance is null.

Could you please advise if you have received any of the winnings already?

Thank you in advance for your reply.

Best regards,

Petronela

Dear Luca,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.