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Hi, I was removed from the virtual sports tournament without breaking the rules of the tournament, but by decision of the casino. On the first day of the tournament I won first place. I started collecting bets for the second day on 16.04 after 10:00 am, at 13:30 I received an email saying that I had been canceled and the accumulated bets for day 2 would not be counted. According to clause 16 of the rules, the player will be promptly notified if he or she is removed from the tournament and the casino removes me 3.5 hours after the start of day 2 without taking into account the accumulated points from day 2, which is incorrect on their part.

Здравейте, бях отстранена от турнира за виртуални спортове, без да нарушавам правилата на турнира, а по решение на казиното. В първият ден на турнира спечелих първото място. Започнах да трупам залози за втория ден на 16.04 след 10:00ч., в 13:30 получих имейл, че съм отстранена и натрупаните залози за ден 2 няма да бъдат зачетени. Според т.16 от правилата играчът ще бъде СВОЕВРЕМЕННО уведомен ако е отстранен от турнира, а казиното ме отстранява 3,5ч след началото на ден 2 без да зачете натрупаните точки от ден 2, което е некоректно от тяхна страна. 

Dear Mimi,

Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but in the same time I’m forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Thank you very much for your understanding.

Best regards,

Petronela

Thank you, Winbet is also an online casino, and customer misconduct must be reflected in your review to know what their customers expect.

Благодаря, Winbet са и онлайн казино и некоректното отношение към клиентите трябва да бъде отразено във вашето ревю, за да знаят какво да очакват клиентите им.

Dear Mimi,

I have contacted the casino regarding your issue. As soon as I’ll receive any information, I will inform you via email. 

We reject this complaint as it is sports betting related. Thank you for your understanding.