Kære æresmand,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Gebyrer som dette opkræves normalt af en tredjepart (betalingsudbyder), og jeg er bange for, at der ikke er noget, vi kan gøre ved det. Forstå venligst, at kasinoer ikke har nogen indflydelse på transaktionsgebyrer eller valutavekslingsgebyrer, der trækkes af betalingsudbydere for at behandle betalingen. Vi vil rigtig gerne hjælpe, men det er umuligt for os denne gang.
Lad mig venligst vide, hvis der er andet, jeg kan hjælpe dig med, ellers vil jeg være tvunget til at lukke denne klage.
På forhånd mange tak for dit svar og din forståelse.
Venlig hilsen,
Dominika
Dear Honorher,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Fees like this are usually charged by a third party (payment provider), and I am afraid that there is nothing we can do about it. Please understand that casinos have no influence over transaction fees or currency exchange fees deducted by payment providers for processing the payment. We would really like to help, but it is impossible for us this time.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your reply and understanding.
Best regards,
Dominika
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