Winner Casino - Plyers kæmper for at trække sine bonusgevinster tilbage.

Casino claims bonus money only for playing despite the fact that the wagering requirements are met.

Casino behauptet Bonusgeld nur zum Spielen trotz erfüllter Umsatzbedingungen.

Additional comments from the player:

"Sorry, but winnings cannot be cashed in before all wagering requirements are met. Please refer to the Withdrawal Policy for more information or to contact."

Dear Gökhan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked bonus terms, and this is what I found:

"Please note: Customers from Germany, Switzerland, Austria, Vietnam, Russia, Poland, the Netherlands, Spain, Mexico, Argentina and Chile - are not entitled to receive any kind of a free registration bonus."

"No transfers from Germany qualify for the first deposit bonus when using the following deposit methods: Click2Pay, InstantBanking, PaysafecardAdyen, Moneybookers, Ukash, MAESTRO, EcoCard, WebMoney, ENTROPAY. This exception is only valid for players from Germany."

Could you please advise if you have activated bonus manually in your account or it has been done automatically? Which exact bonus was it? Lastly, what payment method you have used? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Gökhan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.