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Good evening I received a registration bonus of $ 30, I complied with the rollover, and while I continued playing I had won $ 500, they suddenly left my balance at 0, I tried to communicate through live chat (but they do not have this service), I I got tired of writing to them by mail, nobody answers me, they are all automatic responses, then they sent me a message telling me that the voucher had a time of 1 hour to complete the rollover therefore the voucher had expired and my balance was 0 (argument for other implausible ), the thing is that so far I am left in nothing, I do not know where to claim, this is a scam without a doubt, do not play or register in this online casino

Buenas noches recibí un bono por registro de 30 $, cumplí con el rollover, y mientras seguía jugando llevaba 500 $ ganados me dejaron repentinamente mi saldo en 0, trate de comunicarme por el chat en vivo (pero no disponen de este servicio), me canse de escribirles por correo, nadie me responde, todas son respuestas automáticas, luego me enviaron un mensaje diciéndome que el bono tenia un tiempo de 1 hora para completar el rollover por ende el bono había expirado y mi saldo era 0 (argumento por demás inverosímil), la cosa es que hasta ahora quedo en nada, no se donde reclamar, esto es una estafa sin lugar a dudas, no jueguen ni se registren en este casino online

Dear Jorge,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please forward your bonus and game (in Excel format) histories to petronela.k@casino.guru?

Do I understand correctly that your winnings have been accumulated solely from a Free/Registration bonus? Have you redeemed any other promotional offer from this casino in the past?

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Jorge,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.