Kære elisabetcors,
Vi forstår dine bekymringer vedrørende den seneste tilbagetrækningsproces på din konto. Vi ønsker at give en omfattende forklaring på de skridt, der er taget for at løse din situation.
Bemærk venligst, at alle dine henvendelser er blevet besvaret af vores kundesupportteam. Vi har opretholdt en 24/7 live chat service til din hjælp.
Vi anerkender, at du har oprettet flere anmodninger om udbetaling. Som tidligere kommunikeret af vores kolleger, kræver udbetalinger en vellykket behandlingsperiode fra vores side. For at sikre en smidig proces har vi givet oplysninger om vores tilbagetrækningsbetingelser og fremskyndet behandlingen så meget som muligt. Men hver gang du annullerede en anmodning og oprettede en ny, blev tilbagetrækningstidslinjen nulstillet. På grund af gentagne annulleringer og oprettelse af nye udbetalingsanmodninger, måtte behandlingstidslinjen for hver anmodning genstartes. Dette forlængede den overordnede tilbagetrækningsproces og forsinkede derfor den potentielle kontolukning.
Selvom vi typisk har en specifik procedure for lukning af konti, har vi gjort en undtagelse på grund af dine omstændigheder og den bekræftede status for din konto. Som meddelt i vores tidligere korrespondance, vil din konto blive spærret ved en vellykket udbetaling, og vi anmodede dig om at afstå fra at foretage yderligere indbetalinger.
Når din reelle saldo nåede nul, blev din konto blokeret i overensstemmelse med din anmodning om at løse problemer med ludomani. Da dit primære mål var at hæve dine gevinster, ville lukning af kontoen have forhindret dig i at modtage disse midler.
Vi mener, at vi har imødekommet dine anmodninger ved at:
1) Behandling af alle dine udbetalinger
2) Blokering af din konto i henhold til dine instruktioner
Vi beklager ulejligheden under denne proces. Vi forstår, at dette har været en udfordrende situation, og vi vil gerne forsikre dig om, at vores team har gjort alt for at yde den nødvendige assistance.
Winnita Casino Team
Dear elisabetcors,
We understand your concerns regarding the recent withdrawal process on your account. We want to provide a comprehensive explanation of the steps taken to address your situation.
Please note that all your inquiries have been responded to by our customer support team. We have maintained a 24/7 live chat service for your assistance.
We acknowledge that you created multiple withdrawal requests. As previously communicated by our colleagues, withdrawals require a successful processing period on our end. To ensure a smooth process, we provided information about our withdrawal terms and expedited the processing as much as possible. However, each time you canceled a request and created a new one, the withdrawal timeline was reset. Due to repeated cancellation and creation of new withdrawal requests, the processing timeline for each request had to be restarted. This extended the overall withdrawal process and consequently delayed the potential account closure.
While we typically have a specific procedure for closing accounts, we made an exception given your circumstances and the verified status of your account. As communicated in our previous correspondence, your account would be blocked upon successful withdrawal, and we requested that you refrain from making further deposits.
Once your real balance reached zero, your account was blocked in accordance with your request to address gambling addiction concerns. Since your primary goal was to withdraw your winnings, closing the account would have prevented you from receiving those funds.
We believe we have successfully addressed your requests by:
1) Processing all your withdrawals
2) Blocking your account as per your instructions
We apologize for any inconvenience caused during this process. We understand that this has been a challenging situation, and we want to assure you that our team has made every effort to provide the necessary assistance.
Winnita Casino Team
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