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I uploaded 60 euros without receiving a non-serious casino bonus I want to delete my account

Ho caricato 60 euro senza ricevere un bonus casinò non serio voglio eliminare il mio account 

Dear Enzo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If you would like to close your account, you need to contact casino support:

"Contact us at support@winorama.com or send us an email using the form below, and one of our representatives will get back to you as soon as possible. Please enter your user name in the specified field (if you have one) for a faster response." 

Alternatively, follow this link and complete a form on their website: https://www.winorama.com/contact/contact.html.

If there is anything else, we could do for you or if you need any assistance, please do not hesitate to contact us. Please keep us updated if you succeed to close your account. Thank you.

Best regards,

Petronela

Dear Enzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.