Kære Falcione,
Det primære formål med dit svar var at anerkende, at du har set mit indlæg og er informeret om situationen. Jeg er ked af, at jeg ikke har bedre nyheder til dig. Jeg forstår fuldt ud din begejstring over at vinde et så betydeligt beløb, og selvom de høje gebyrer måske ikke havde været et væsentligt problem, hvis casinoet havde hædret dine gevinster, er sandsynligheden for, at det sker temmelig tæt på nul.
Som forventet har jeg ikke modtaget noget svar fra winsparkspins.com casino team på trods af mine mange forsøg på at kontakte dem. Jeg er bange for, at der ikke er meget, der kan opnås uden samarbejde fra dens side. Da kasinoet opererer uden en gyldig licens og ikke henviser til nogen ADR-tjeneste, er der ingen spillemyndighed at henvende sig til.
Jeg vil markere klagen som "uløst" i vores system. Jeg forstår, at dette ikke er en tilfredsstillende løsning på dit problem. Faldet i vurderingen forårsaget af uafklarede klager kan dog være med til at ændre casinoets tilgang. Hvis casinoet beslutter sig for at reagere, genåbner vi klagen, og du vil blive underrettet via e-mail. Jeg fraråder stærkt at foretage yderligere betalinger til winsparkspins.com casinoet, da dette sandsynligvis vil føre til endnu større økonomiske tab for dig.
Jeg vil anbefale at vælge casinoer baseret på deres anmeldelser og vurderinger i fremtiden, og altid bruge det officielle link eller URL til casinoet for at undgå lignende situationer. Jeg er ked af, at vi ikke kunne være til mere hjælp denne gang.
Venlig hilsen,
Michal
Casino Guru
Dear Falcione,
The primary aim of your response was to acknowledge that you have seen my post and are informed about the situation. I'm sorry I don't have any better news for you. I completely understand your excitement over winning such a substantial amount, and while the high fees might not have been a significant issue had the casino honored your winnings, the likelihood of that happening seems pretty much close to zero.
As expected, I have not received any response from the winsparkspins.com casino team despite my multiple efforts to contact them. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I highly advise against making any further payments to the winsparkspins.com casino, as this is likely to lead to even greater financial losses for you.
I would recommend choosing casinos based on their reviews and ratings in the future, and always using the official link or URL of the casino to avoid similar situations. I'm sorry we couldn't be of more assistance this time.
Best regards,
Michal
Casino Guru
Automatisk oversættelse:
