Hej Casinoguru og Winspirit,
Ja, alle disse oplysninger er korrekte, som du anførte ovenfor, ud over den ene manglende faktor i e-mailen, der blev sendt efter den første kontolukning på grund af "manglende loyalitet", specifikt e-mailen med emneoverskriften "Selvudelukkelse - Gamblingafhængighed" og alle mine detaljer, der følger på den e-mail.
Svaret, jeg modtog fra dit websted/support, oplyste, at jeg sendte den forkerte e-mail-adresse, og at du ikke modtog e-mailen, så fortsatte du med at oplyse, at du ikke modtog min e-mail, efter at jeg rettede din support om den forkerte e-mail. adresse, de har angivet, og fremhæver dette for dem og påpeger også, at den samme e-mailadresse, som de svarede fra, ikke var den samme e-mailadresse, som de ønskede, at jeg også skulle sende e-mails, som alle er blevet vedhæftet Casinoguru i starten af denne klage.
Alt jeg leder efter er en tilbagebetaling af midler til det samlede beløb på 1.120 euro og at lukke denne sag og komme videre.
Jeg fulgte vilkårene og betingelserne i henhold til aftalen mellem begge parter (mig selv og dig selv).
Jeg har sendt den korrekte e-mail-adresse.
Jeg gav hver sidste stykke information, jeg kunne, over den e-mail og angav, hvor lang tid jeg ønskede at være selvudelukket af grunden til hvorfor.
Den samme konto, som jeg ønskede at blive udelukket fra, fik lov til at genåbne, uanset at jeg sagde, at jeg påtager mig ansvaret for den, burde kontoen ikke have haft lov til at blive genåbnet efter erklæringen var afgivet af mig selv.
Som jeg har sagt gang på gang til dig, så har jeg sendt mailen og jeg ved ikke om den er havnet i din spam-mappe på grund af at min konto blev lukket/blokeret osv. men mailen blev sendt fra min side og blev ikke udfyldt / udført fra din ende.
Dette kan være en menneskelig fejl eller en computerfejl eller noget i den retning, og jeg forstår, at dette nogle gange sker, men jeg fulgte alt på dine vilkår og betingelser for at lukke min konto permanent, men dette blev desværre ikke fuldført, derfor er dette årsagerne Jeg beder om tilbagebetaling af midler.
Hvis du har brug for yderligere information, kontakt mig venligst,
Med venlig hilsen,
Shandy37
Hello Casinoguru and Winspirit,
Yes all that information is correct as you stated above bar the one missing factor of the email that was sent after the first account closure due to "lack of loyalty" specifically the email with the subject heading "Self Exclusion - Gambling Addiction" and all my details to follow on that email.
The response I received from your site/support stated I emailed the wrong email address and that you didn't receive the email, then you further went on to state that you didn't receive my email after I corrected your support about the wrong email address they provided, highlighting this for them and also pointing out that the same email address they replied from was not the same email address they wanted me to send the emails too, all of which has been attached to Casinoguru at the start of this complaint.
All I am looking for is a refund of funds to the total amount of 1,120euro and to close this case and move on.
I followed the terms and conditions as per the agreement between both parties (myself and yourself).
I emailed the correct email address.
I gave every last piece of information I could over that email and stated the length of time I wanted to be self excluded for an the reason as to why.
The same account that I wanted to be self excluded from was allowed to reopen, regardless of myself stating I take responsibility of it, the account should not have been allowed to be reopened after the statement was made by myself.
As I have said time and time again to you, I sent the email and I don't know if it went to your spam folder because of my account being closed/blocked etc. but the email was sent from my end and was not completed/carried out from your end.
This could be a human error or a computer error or something along that lines and I understand that this sometimes happens but I followed everything on your terms and conditions in order to close my account permanently but this unfortunately was not completed, therefore these are the reasons I am asking for a refund of funds.
If you require any further information please contact me,
Kind regards,
Shandy37
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