Hej allesammen
Spilleren blev IGEN bedt om at sende manglende UB med en gyldig dato, men han undlod at sende den, efter at den blev sendt to gange fra to forskellige e-mails, og i henhold til vores T&C kan vi kun betale udbetaling, når ALLE dokumenter er i og ikke kun nogle af dem.
Vi har lige nu sendt endnu en e-mail til spilleren, så han kan svare med det manglende dokument hurtigst muligt , som så, og KUN derefter , vil vi være i stand til at behandle tilbagetrækningen , som vi vil betale, af gestus af goodwill, som skrevet Før.
Derudover vil vi gerne rette og præcisere for spilleren, at udbetalingen vil være i henhold til casinoets T&C, og mens han udbetalte $330, indsatte han kun $7,7 og tog en bonus på $15 oveni, og så det endelige beløb. der skal betales vil være 62, da bonus vil blive trukket ved udbetaling (maks. udbetaling den 7.7 er $77 -$15 bonus = $62), resten af pengene vil selvfølgelig blive annulleret, i henhold til T&C, da dens bonuspenge ikke kan trækkes tilbage.
Bedst,
Winstark
Hello everyone
The player was requested AGAIN to send missing UB with valid date, yet he failed to send that as well after was sent twice from two different emails, and as per our T&C, we can only pay withdrawal once ALL documents are in and not just some of them.
We have sent another email just now to the player, so he can reply with the missing document asap , which then, and ONLY then , we will be able to process the withdrawal , which we will pay, out of gesture of goodwill, as written before.
In addition , we would like to correct and clarify to the player the withdrawal paid will be according to the T&C of the casino, and while he cashed out $330, he only deposited $7.7 and took a bonus of $15 on top, and so final amount to be paid will be 62 as bonus will be deducted upon withdrawal (max cash out on 7.7 is $77 -$15 bonus = $62) , rest of the money of course will be voided of course, as per out T&C, as its bonus money not withdrawable.
Best,
Winstark
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