Hej. Jeg har sådan et problem med dette casino. Jeg bestod hurtigt bekræftelsen ved at tage et pasbillede og en selfie. Men så bad de mig om at bekræfte adressen. Og de gav mig en liste med 10 dokumenter at vælge imellem. Jeg sendte dem kontoudtog og kontokortudtog, men de sagde, at det ikke var nok, og fik mig til at sende noget andet. Så sendte jeg dem et uddrag fra statsregistret på registreringsstedet for personen, et nationalt pas, et elektronisk dokument, kreditaftaler med finansielle institutioner. Og alle disse dokumenter havde mit navn og min adresse. De sagde, at dette ikke var nok og krævede betaling for forsyningsselskaber. Jeg advarede om, at ejeren af huset er min far, og at alle forsyninger går til ham. De sagde, at de ville acceptere forbrugsregninger i min fars navn, det forstod de, og det var ikke skræmmende. Jeg sendte regninger for gas, vand, varme, elektricitet, de bad om regninger for disse tjenester. Men de accepterede dem ikke og sagde, at nu skal de have en konto til internettet eller telefonen. Jeg forklarede dem, at vi ikke har sådanne forsyningsbetalinger, vi bruger mobilt internet og SIM-kort. Vi fyldte op, og der er en forbindelse, ingen udsteder regninger for det. Men de er ligeglade, og de siger, at det er præcis, hvad der blev leveret, selvom jeg leverede mange dokumenter, der var på deres liste. Jeg har grund til at tro, at kasinoet overtræder reglerne, nemlig ikke at acceptere dokumenter, som de selv kræver for at forsinke processen med at udbetale midler eller endda have som mål ikke at udbetale. Jeg begyndte at tjekke adressen den 26/14/2025. Og stadig ingen fremskridt. Jeg kan levere alle de dokumenter, jeg har downloadet, et skærmbillede af kasinoets personlige konto, al korrespondance med operatører i online chatten, alle breve, jeg har sendt og modtaget fra dem via e-mail.
Hello. I have such a problem with this casino. I quickly passed the verification by taking a passport photo and a selfie. But then they asked me to verify the address. And they gave me a list of 10 documents to choose from. I sent them bank statements and bank card statements, but they said that this was not enough and made me send something else. Then I sent them an extract from the state register of the place of registration of the person, a national passport, an electronic document, credit agreements with financial institutions. And all these documents had my name and address. They said that this was not enough and demanded payment for utilities. I warned that the owner of the house is my father and all utilities go to him. They said that they would accept utility bills in my father's name, that they understood and it was not scary. I sent bills for gas, water, heating, electricity, they asked for bills for these services. But they did not accept them and said that now they need an account for the Internet or phone. I explained to them that we do not have such utility payments, we use mobile Internet and SIM cards. We topped up and there is a connection, no one issues bills for it. But they do not care and they say that this is exactly what was provided, although I provided many documents that were on their list. I have reason to believe that the casino is violating the rules, namely, not accepting documents that they themselves require in order to delay the process of paying out funds or even have the goal of not paying out. I started checking the address on 14/26/2025. And still no progress. I can provide all the documents I downloaded, a screenshot of the casino's personal account, all correspondence with operators in the online chat, all letters I sent and received from them by email.
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