Hej,
Jeg var på hotel i begyndelsen af december (men allerede i Tyskland), men ikke hjemme. På selve hotellet havde jeg adgang til WLAN. Derfra lavede jeg en indbetaling hos Wunderwins og til sidst stod uret på 5900 €.
Nu, efter mere end 10 dage efter, at jeg intet hørte fra kasinoet, er udbetalingen blevet afvist med følgende årsag:
Hej,
Vi skriver til dig vedrørende din anmodning om udbetaling af €5.900,00. Desværre var vi nødt til at afvise din tilbagetrækning på grund af en overtrædelse af vores vilkår og betingelser, da du legede med skjulte IP-adresser eller brugte en VPN.
Som et resultat blev din anmodning om udbetaling afvist, og gevinsterne blev annulleret. Din oprindelige indbetaling er blevet returneret til din saldo. Du er velkommen til at indsende en ny fortrydelsesanmodning.
Faktum er, at jeg ikke brugte en VPN eller en skjult IP. Det var bare hotellets wifi, jeg legede med. Jeg har også nogle beviser på, at jeg var der (reservationsbekræftelse af hotellet, betalingskvitteringer osv.)
Min oprindelige indbetaling er blevet returneret, og jeg er i stand til at hæve den. For mig er dette en selvmodsigelse og viser, at casinoet simpelthen leder efter en grund til ikke at betale ud.
Hello,
I was in a hotel at the beginning of December (but already in Germany), but not at home. In the hotel itself I had access to WLAN. From there I made a deposit at Wunderwins and in the end the clock stood at 5900 €.
Now, after more than 10 days after I hear nothing from the casino, the payout has been rejected, with the following reason:
Hello,
We are writing to you regarding your withdrawal request of €5,900.00. Unfortunately, we had to decline your withdrawal due to a violation of our terms and conditions, as you were playing with hidden IP addresses or using a VPN.
As a result, your withdrawal request was rejected and the winnings were canceled. Your original deposit has been returned to your balance. You are welcome to submit a new withdrawal request.
The fact is, I did not use a VPN or a hidden IP. It was just the hotel wifi I was playing with. I also have some proof that I was there (booking confirmation of the hotel, payment receipts, etc.)
My original deposit has been returnee and I am able to withdrawal it. For me, this is a contradiction and shows that the casino is simply looking for a reason not to pay out.
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