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The profit of over 4000.- was not paid out. Deg reason: You have limits. Chat very unprofessional. You will only be forwarded to another email address. There, in turn, no one responds to your concerns. Self-exclusion not possible. Since no one responds to emails, you cannot block yourself (game break or final closure). None responded.

Das Gewinn von über 4000.- wurde nicht ausbezahlt. Deg Grund: Sie haben Limite. Chat sehr unprofesionel. Du wirdst nur durch weitere Email Adresse weiter geleitet. Dort wiederum reagiert keine auf deine Anliegen. Selbstausschluss nicht möglich. Da keine auf Emails reagiert kann man sich selbst nicht sperren ( Spielpause oder engültige Schlissung). Keine reagiert.

Dear rak21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Have you accumulated your winnings with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear rak21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.