Kære rcool897,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om din negative oplevelse med Yolo247 Casino. Tillad mig at stille dig et par spørgsmål for at sikre, at jeg forstår din situation fuldstændigt.
Kan du venligst forklare, hvad du forsøger at gøre med din balance? Forsøger du at flytte dine penge fra sportsvæddemålssektionen til casinosektionen?
Kan du venligst specificere hvilke typer spil du spillede? Var det slots, live casino spil, eller deltog du i sportsvæddemål?
Kan du venligst bekræfte, om du har bestået den fulde KYC-verifikation?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Med venlig hilsen
Veronika
Dear rcool897,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Yolo247 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please explain what are you trying to do with your balance? Are you trying to move your money from the sports betting section to the casino section?
Could you please specify what types of games did you play? Was it slots, live casino games, or did you participate in sports betting?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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