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good evening, the gentlemen continue to ask me for a residency document the same as when I registered a year ago, but in the meantime I changed residence, pio want a photo of a card of two credit cards, one discarded because it is broken and one that I have only virtually, I state of all these problems that they tell them I have provided all the necessary proofs

buona sera , i signori continuano a richiedermi un documento di residenza uguale a quello di quando mi sono iscritto un anno fa', ma nel frattempo ho cambiato residenza, pio vogliono una foto di una carta di due carte di credito , una dismessa perche rotta ed una che posseggo solo virtualmente , premetto di tutti questi problemi che dicono loro ho fornito tutte le dimostrazioni del caso

Dear Mirco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that a missing Proof of Address and a picture of your old card seem to be the only obstacles standing between you and your winnings? Have you submitted all the other personal documents required for the verification? Have you informed the casino about your address change?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

good evening, I understand very well that people on the other side of the headboard are trying to establish my identity.

to your question if I have informed them of a change of residence and 'no, but now' I have sent the card of my municipality that says of my change of residence.

as for the old and destroyed credit card I sent them the bank card where it says that the aforementioned card is mine. now I don't know how to behave, I rely on you

buona sera , capisco benissimo che le persone al di la' della testiera cerchino di stabilire la mia identità .

alla vs domanda se ho informato loro di un cambio di residenza e' no, ora pero' ho inviato la carta del mio comune che dice del mio cambio di residenza.

per quanto riguarda la carta di credito vecchia e distrutta ho inviato loro la carta della banca dove dice che suddetta carta e' mia. ora non so' come comportarmi , mi affido a voi

Thank you very much, Mirco, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

hello, this morning the casino writes me that he still wants a bill of no more than 3 months, so for the third time I sent him the phone bill where there is both my old address and my new address.

I can't attach it here, your portal won't let me

buongiorno , stamani il casino' mi scrive che vuole ancora una bolletta di non piu' di 3 mesi, quindi per la terza volta gli ho inviato la bolletta telefonica dove c'e' sia il mio indirizzo vecchio che il mio indirizzo nuovo.

non riesco ad allegarlo qui , il vostro portale non me lo consente

Hello mirco,

I looked at your complaint and will do my best to help you. I would like to invite Zet Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Dear all,

We would like to confirm that the Player's account has been verified successfully and the Player has been informed via email. Our Team is already working on processing the Player's withdrawals.

We remain open should any questions arise.

Best regards,

Zetcasino.com Team

Dear mirco,

let me know when you'll receive your winnings after verification, please.

ciaoooo, sure, in the meantime thanks

ciaoooo , certo , intanto grazie

Hello mirco,

I would like to ask if there are any developments within your case.

Hello, they started paying but very very slowly, at this rate in 6 months they have not finished yet. They paid 1000 euros of the total

Buongiorno , si hanno cominciato a pagare ma molto molto a rilento , di questo passo tra 6 mesi non hanno ancora finito . Hanno pagato 1000 euro del totale

Dear mirco,

I'll close this complaint as resolved because I found this in Casino's T&C's:

"6.12 The company reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors."

Since the withdrawal is in progress there is no need for us to be involved. If you'll experience some issue with your withdrawal, just send me an email to my address: viliam.v@casino.guru and we'll investigate your case further.