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dear casinoguru, i need help with withdrawl issue at 18bet.

i am verified and has been sucessful for withdrawl before (4000), a year ago.

this december i gambled here and finished with a win. Winning ammount is around 15k, and i did an withdrawl from same place i deposited. Via skrill, this withdrawl has been pending since 2/12. I did an complaint at askgamblers, but the case was unresovled due to 18bet didnt answer 

i ask everyday via live chat, and email for updates on my withdrawl. And recently i havent even been answered on email..

please casinoguru. Help me with this

thanks// sauna44

Dear Saunaboy98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please advise if your recent payment method has been verified as well?
• Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello!

yes this is the same payment option i used when i withdrawl last that, and that has been verified yes!

No i did not use any bonus.

and my withdrawl is still pending

UPDATE!

recived the first 5000 eur!

will update later on for my second 5000

Oh, that's great. Please keep me informed about any further developments. Thank you in advance.

Dear Saunaboy98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.