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I made a deposit in BTC and after one day the balance does not appear in my balance, and the transaction is confirmed. Support makes me dizzy by sending me from one email to another in a loop and they don't solve anything for me. It looks bad.

Hice un deposito en BTC y despues de un dia no me aparece el saldo en mi balance, y la transaccion esta confirmada. Soporte me marea remitiendome de un correo a otro en bucle y no me solucionan nada. Tiene mala pinta.

Dear Jose Carlos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied. I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and ask you kindly to keep us updated. Thank you very much for your understanding.

Best regards,

Petronela

Good, the funds have not been lost, I made a transaction to the address of BTC that they assign to my account and the operation is confirmed and carried out. They do not give me the amount in my balance to bet, but they do not want to return it, according to them, because blockchain policy does not allow it (false). I have written many times to the support and they do not intend to solve anything or give me a single explanation. They only answer me that they have already given me all the information regarding my request. I add that my account was new and I have never had another account with them, so the theory of account duplication is not possible. I can clearly say that they are scammers, swindlers, thieves. I would ask you not to do any advertising so that no one can lose more money with them. Thank you

Buenas, los fondos no se han perdido, hice una transaccion a la direccion de BTC que ellos me asignan a mi cuenta y la operacion esta confirmada y realizada. Ellos no me dan la cantidad en mi balance para apostar, pero tampoco me lo quieren devolver , segun ellos, porque la politica de blockchain no se lo permite (falso). He escrito muchas veces al soporte y no tienen intencion de solucionar nada ni de darme una sola explicacion. Ya solo me contestan que ya me han dado toda la informacion referente a mi solicitud. Añado que mi cuenta era nueva y nunca he tenido otra cuenta con ellos, por lo que la teoria de la duplicacion de cuentas no es posible. Puedo decir claramente que son timadores, estafadores, ladrones. Os pediria que no le hicierais ninguna publicidad para que nadie pueda perder mas dinero con ellos. Gracias

Dear Jose Carlos,

Thank you very much for your quick reply. What is the reason why you haven’t been able to use your deposit? Do I understand it correctly that the casino doesn’t allow you to use your deposit, because they believe that you have created multiple accounts? Thank you.

I don't really know what they think, it's that they don't give me any explanation directly. I simply made the deposit and in the balance of my account it is still at 0. I wrote to them and they do not give me any coherent explanation, nor do they let me withdraw it.

No se realmente lo que creen, es que directamente no me dan ninguna explicacion. Simplemente hice el deposito y en el balance de mi cuenta sigue estando a 0. Les escribi y no me dan ninguna explicacion coherente, ni tampoco me dejan retirarlo.

Dear Jose Carlos,

Have you tried to contact the payment provider?

There is no payment provider. I made a BTC transfer from my wallet to the address they give you in your account.

No hay proveedor de pago. Hice una transferencia de BTC de mi wallet a la direccion que te dan ellos en tu cuenta.

Dear Jose Carlos,

One last thing please, could you forward me a screenshot of the transaction? Thank you in advanace.

Dear Jose Carlos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.