Hej,
Mange tak for at indsende din klage og videresende relevante skærmbilleder. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål, så jeg kan forstå hele situationen fuldstændigt. Kan du venligst fortælle i hvilken valuta dine casino- og bankkonti opbevares? Har du tidligere med succes deponeret penge på din konto i dette casino? Hvilken betalingsmetode har du brugt?
Jeg forstår, at det kan virke som mange spørgsmål, men jeg vil gerne forstå dit problem så præcist som muligt. Mange tak på forhånd for dit svar.
Med venlig hilsen,
Petronela
Hello,
Thank you very much for submitting your complaint and forwarding relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise in what currency are your casino and bank accounts held? Have you deposited any funds into your account in this casino successfully in the past? Which payment method you have used?
I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
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