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My payout verification is not accepted.

I have already sent 8 photos of sufficient quality. It shows my face, passport and email from 22betsecurity.

The only feedback I receive is insufficient quality or also follow the guidelines.

Can you please help me I've been trying for 3 days.

Meine Verifizierung zur Auszahlung wird nicht akzeptiert.

Ich habe bereits 8 Fotos mit ausreichender Qualität gesendet. Darauf zu sehen mein Gesicht, Reisepass und Email von 22betsecurity.

Ich erhalte nur als Rückmeldung keine Ausreichende Qualität oder auch befolgen Sie die Richtlinien.

Können Sie mir bitte helfen ich probiere es seit 3 Tagen.

Dear mexmex,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that you provided all the required documents, but none of them have been approved?

Would you be so kind as to forward me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks very much. I will send you the emails immediately.

Vielen Dank. Ich sende Ihnen die emails sofort.

Dear mexmex,

Unfortunately, we have come to the point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello,

We are pleased to inform you that a player has successfully completed the verification process on April 12, 2022, and successfully withdrew funds.

If you have any questions that require our support or if you would like to resume playing in the future, feel free to contact our support team. We are always ready to help you and ensure a pleasant gaming experience.

Thank you for choosing our casino and we wish you good luck in your future gaming adventures!

Dear mexmex,

Could you please confirm if you have successfully passed the KYC process and withdrawn your balance?

Dear mexmex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Upon reviewing the casino statement and the player's non-response, we have opted to dismiss this complaint as rejected.