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Hello Martim,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you ever made any successful deposits by Ripple before? Could you please forward me the cashier history from your casino account?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Good night. First of all, I would like to thank you for your quick response. I have already made numerous successful deposits through Ripple. It is even the favorite deposit method. As an attachment, I leave all the transaction history in my 22Bet account, for the month of February and the month of January. Payments made by Ripple are described as "Cryptocurrencies"

I will send the correspondence exchanged with the casino to the email provided by you. Thanks ,

Martim J***

Boa noite. Antes de mais, gostaria de agradecer pela sua rápida resposta. Já efectuei inúmeros depósitos bem-sucedidos por Ripple. É, inclusive, o método de depósito favorito. Por anexo, deixo todo o histórico de transações na minha conta 22Bet, relativa ao mês de Fevereiro e ao mês de Janeiro. Os pagamentos que efectuei por Ripple, estão descritos como "Criptomoedas"

Irei enviar a correspondência trocada com o casino, para o e-mail por si fornecido. Obrigado ,

Martim J***

Dear Martim,

Unfortunately, we have come to the point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello!

We sincerely apologize for the delay and any inconvenience it may have caused. We deeply regret the difficulties you've encountered. After conducting a thorough review, we're pleased to confirm that the funds were successfully credited to the player's account on February 15, 2022, at 17:09:30.

Thank you for your patience and understanding. Should you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you.

Hello Martim,

Can you please confirm that the casino has sent you the money in question?

Dear Martim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we were unable to confirm what the casino representative wrote because Martim was non-responsive.

I'm afraid we need to close this case as rejected.