Hej Matej,
Jeg håber, du har det bedre. Mange tak for dit svar.
Vi har allerede kommunikeret via e-mail, men jeg vil behandle punkterne igen her, så alle kan se, hvem de har med at gøre.
De nævnte, at to regulerende myndigheder har afsluttet sagen. Jeg kender kun til KGC, og jeg har ALDRIG hørt om en anden myndighed.
Du sagde, at KGC lukkede sagen, fordi kasinoet leverede chatloggene.
For det første er det ikke sandt. Her er svaret fra Kahnawake:
Som du kan se, nævner KGC IKKE nogen kommunikation leveret af kasinoet. De lukkede sagen, fordi jeg henviste til oplysninger fra 2021!
Derudover modsiger KGC's egne regler sig selv. De nævner, at alle kasinoer skal opbevare kommunikationsregistre i mindst 5 år, men alligevel skal et problem rapporteres inden for 6 måneder.
Så alle sammen, det er klart, at de alle er i ledtog og støtter hinanden.
Og lad os antage, at kasinoet virkelig leverede live chat-loggene - hvorfor har de ikke givet os dem?
under al korrespondancen indså jeg, at der var misinformation og misforståelser.
For eksempel:
- forkert dato, da jeg blev banned
- 2 regulatorer (jeg kender kun én?)
- KGC besluttede sig ikke baseret på live chat logs
da jeg indså dette, foreslog jeg en konference med dig Matej og repræsentanten, så vi kunne diskutere alt roligt og rydde op i alle misforståelser og misinformation. repræsentanten afviste dette direkte ifølge dig. hvorfor tror du?
Så, Matej og kære Casino Guru-medarbejdere: Jeg tror, vi skal lægge to og to sammen for at forstå, at noget ikke er rigtigt her. De har endda løjet for dig, Matej.
Venligst tag ikke dette på den forkerte måde, men jeg kan og vil aldrig forstå, hvorfor du vil markere denne klage som usikker efter alt, hvad du har læst og været vidne til. Det faktum, at kasinoet slipper af sted med dette, er en skændsel for spilleindustrien. Selvom vi måske ikke har beviserne, fordi de nægter at levere dem, har jeg givet dig flere beviser på, at kasinoet lyver og giver dig falske oplysninger. Hvis du efter alt dette alligevel beslutter dig for at ændre status på klagen til usikker, så har du svigtet som en angiveligt neutral platform. For på et tidspunkt skal du tage fat på dette problem direkte og fortælle casinoet: Hvis du giver, vil vi tjekke, hvis ikke vil det få hårde konsekvenser.
Hello Matej,
I hope you're feeling better. Thank you very much for your response.
We have already communicated via email, but I will address the points again here so that everyone can see who they're dealing with.
You mentioned that two regulatory authorities have closed the case. I only know of the KGC, and I have NEVER heard of another authority.
You said that the KGC closed the case because the casino provided the chat logs.
First of all, that is not true. Here is the response from Kahnawake:
As you can see, the KGC does NOT mention any communications provided by the casino. They closed the case because I referenced information from 2021!
Additionally, the KGC’s own rules contradict themselves. They mention that all casinos must keep communication records for at least 5 years, yet a problem must be reported within 6 months.
So, everyone, it’s clear they are all in cahoots and supporting each other.
And let's assume that the casino really did provide the live chat logs — why haven’t they provided them to us?
during all the correspondence, i realized that there was misinformation and misunderstandings.
For example:
- wrong date when I was banned
- 2 regulators (I only know about one?)
- KGC did not decide based on live chat logs
when i realized this, i suggested a conference with you matej and the representative so that we could discuss everything calmly and clear up all misunderstandings and misinformation. the representative directly rejected this according to you. why do you think?
So, Matej and dear Casino Guru employees: I think we need to put two and two together to understand that something is not right here. They have even lied to you, Matej.
Please don’t take this the wrong way, but I can and will never understand why you would mark this complaint as uncertain after everything you have read and witnessed. The fact that the casino is getting away with this is a disgrace for the gambling industry. While we may not have the evidence because they refuse to provide it, I have given you multiple proofs of the casino lying and giving you false information. If, after all this, you still decide to change the status of the complaint to uncertain, then you have failed as a supposedly neutral platform. Because at some point, you have to adress this issue directly and tell the casino: If you provide we will check, if not there will be hard consequences.
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