Hej AK1982888,
Jeg hedder Michal, og jeg har overtaget din klage. Jeg har gennemgået denne sag, og bare så du ved, er variationen og tilgængeligheden af betalingsmetoder ikke udelukkende administreret af casinoet. Flere faktorer, såsom Licensing Authority, geolocation, kontrakter med betalingsudbyderne og bankrestriktioner, har alle stor indflydelse. Hvis en betalingsmetode var tilgængelig for indbetalinger, betyder det ikke nødvendigvis, at den også vil blive tilbudt til udbetalinger, den kan også afbrydes til enhver tid. Desværre er kasinoer nogle gange magtesløse og begrænsede til at tilbyde betalingsmetoder til deres kunder.
På trods af det burde casinoet være i stand til at tilbyde i det mindste nogle udbetalingsmuligheder. Jeg har fundet denne tilstand i kasinoets vilkår og betingelser
Er du sikker på, at du har omsat dit indskud mindst 1x?
Jeg vil kontakte casinoet for at kaste mere lys over denne sag.
Vi vil gerne invitere Alienbet Casino til at deltage i samtalen.
Kære Alienbet Casino,
Kan du give mere information om, hvorfor spilleren ikke er i stand til at anmode om en udbetaling?
Hello AK1982888,
I'm Michal, and I have taken over your complaint. I have reviewed this case, and just so you know, the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Despite that, the casino should be able to offer at least some withdrawal options. I have found this condition in the casino T&Cs
Are you sure you have wagered your deposit at least 1x?
I will contact the casino to shed more light on this matter.
We would like to invite Alienbet Casino to join the conversation.
Dear Alienbet Casino,
Could you please provide more information on why the player is not able to request a withdrawal?
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