Nå, hvordan skal jeg sige det. Jeg vandt og foretog en tilbagetrækning. Tilbagetrækningen blev trukket tilbage, jeg sendte det, de havde brug for, og den agent, jeg arbejdede med, bekræftede, at alt var en tur. Fire dage senere, ingenting. Jeg gik tilbage til kasinoet og kontaktede en live-agent, som gav mig til en anden agent, og så endnu et pass, og endnu en gang mere - på dette tidspunkt var jeg ikke i godt humør.
Fjerde agent siger, at jeg ser ud til at ønske denne tilbagetrækning hurtigst muligt, jeg sagde, at det ikke var problemet, problemet er, at der er gået 4 dage, og jeg har ikke fået en bekræftelse på denne tilbagetrækning via e-mail, hvilket altid sker, før pengene er e-overført til bankkontoen, og på dette tidspunkt havde jeg ventet i weekenden, plus de tre dage, som selvfølgelig føltes som en evighed.
Agenten fortalte mig derefter, at mine ord havde "rejst et flag", og at de ville lukke min konto med det samme. Blodet løb selvfølgelig ud af mit ansigt, da jeg indså, at de bogstaveligt talt lukkede mig ude, og jeg havde en ventende tilbagetrækning, som så ud til at gå fint med den agent, der hjalp med det dage tidligere... Kunne dette ske ??? Det er overflødigt at sige, at jeg var noget i chok - jeg fik en stemning om, at de greb om hvad som helst for IKKE at frigive mine penge, og deres grund var absurd. Tilsyneladende, fordi jeg havde spurgt, hvorfor mine penge ikke var behandlet endnu, og at man måske kunne BRUGE pengene før end senere, og at det tog alt for lang tid i betragtning af, at agenten, der hjalp mig med tilbagetrækningen, ikke syntes at have nogen problemer, var tillykke. mig og så videre... på dette tidspunkt var jeg VASDE. Jeg bad en leder om at kontakte mig hurtigst muligt. Og at jeg mere end gerne lukker kontoen EFTER min hævning var gennemført. Agenten var enig i, at det var det, der ville ske. Og at jeg ville få mine midler.
To dage senere får jeg et telefonopkald fra "lederen". Denne person indrømmede senere i samtalen og EFTER at have fortalt mig, at hun var leder, ved et uheld, at hun i virkeligheden ikke var leder. HVAD POKKER! Hun talte meget groft, hun var nedladende og hvis jeg må tilføje ikke alt for veltalende. Hun var MEGET stridbar, og havde ærligt talt ingen idé om, hvad hun talte om, det kunne jeg se, da jeg lyttede til denne person, der pludrede om ting, der ikke havde noget med denne situation at gøre. Hun fortalte mig så, at jeg IKKE ville modtage mine penge. Mit blod på dette tidspunkt var ved at KOGE OVER. Jeg havde ikke gjort noget ekstremt, eller det var ikke svært - Jeg blev ganske enkelt oplyst af kasinoet. Det virkede (for mig), at de simpelthen ikke ønskede at skille sig af med deres $800.
Jeg spurgte efter hendes navn og medarbejder-id, og sagde, at jeg ville kontakte iGaming-kommissionen om dette, da der absolut INGEN grund var til at gå til disse længder osv... Til sidst, og efter at have talt med mange andre agenter/managere /hvem ved hvad de var, jeg fik mine penge, men jeg lukkede heldigvis kontoen efter kun 1 gang at have spillet der.
Det var en frygtelig oplevelse. Det så tydeligt ud til, at Bally Bet undgik, at jeg havde et "problem", fordi han sagde "tror du ikke, at en person kunne BRUGE pengene før end senere, det ved jeg bestemt, at jeg kan" (jeg tror, det var mine egentlige ord) - Jeg mindede dem om, at hvis du kigger, har jeg foretaget én indbetaling og kun ÉT, og det var for $20. Jeg havde været så heldig at vinde, og jeg vendte aldrig tilbage. Pas på folkens, dette casino havde bestemt en skæv stemning. Jeg er taknemmelig for sejren, men stressen, efterligningen af at være leder, den uretfærdige behandling og løgne... Jeg vil bestå.
Well, how do I put this. I won and made a withdrawal. The withdrawal was kicked back, I sent in what they needed, and the agent I was working with confirmed everything was a go. Four days later, nothing. I went back into the casino, and contacted a live agent, who passed me to another agent, and then another pass, and yet again one more pass - by this time, I wasn't in a good mood.
Fourth agent says I seem to want this withdrawal urgently, I said that was not the issue, the issue is it's been 4 days and I haven't gotten a confirmation on this withdrawal via email which always happens before the funds are e-transfered to the bank account, and at this point, I had waited over the weekend, plus the three days, which felt like eternity of course.
The agent then told me that my words had "raised a flag", and that they would be closing my account immediately. The blood drained from my face, of course, as I realized that they were literally closing me out and I had a pending withdrawal, which seemed to go through just fine with the agent that helped with it days earlier... Could this be happening??? Needless to say, I was somewhat in shock - I was getting a vibe that they were grasping at anything to NOT release my money, and their reason was absurd. Apparently, because I had asked why my funds weren't processed yet and that perhaps one could USE the money sooner than later and that this was taking far too long considering the agent that helped me with the withdrawal seemed to have no issues, was congratulating me and so on... at this point, I was FURIOUS. I asked for a manager to contact me, asap. And that I would be more than happy to close the account AFTER my withdrawal was done. The agent agreed that that was what would happen. And that I would get my funds.
Two days later, I get a phone call from "the manager". This person, later in the conversation and AFTER telling me she was a manager, accidentally admitted she was not in fact a manager. WHAT THE HECK! She spoke very rudely, she was condescending and if I may add not overly well-spoken. She was VERY combative, and frankly had no idea what she was talking about, I could tell as I listened to this person babble on about things that had nothing to do with this situation. She then told me that I would NOT be receiving my funds. My blood, at this point, was BOILING OVER. I had not done anything extreme, or wasn't being difficult - Plain and simple, I was being gaslighted by the casino. It seemed (to me) that they simply didn't want to part with their $800.
I asked for her name and employee ID, and said I was going to contact the iGaming commission about this as there was absolutely NO reason to go to these lengths, etc... In the end, and after speaking to many other agents/managers/who knows what they were, I did get my funds, but, I happily closed the account after only 1 time having played there.
It was a terrible experience. It clearly seemed that Bally Bet was eluding that I had "problem", due to saying "don't you think a person could USE the money sooner than later, I know I certainly can" (I believe those were my actual words) - I reminded them that if you look, I have made one deposit and only ONE, and it was for $20. I had been lucky enough to win, and never go back. Beware folks, this casino definitely had a sketchy vibe. I am grateful for the win, but the stress, the impersonation of being a manager, the unfair treatment and lies... I'll pass.
