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I recently deposited ₹3100 INR into my BC Game account, but the funds have not yet been credited. Below are the details of my transaction:

• BC Game Username/ID: Bxxgibhrcoac (ID: 27867190)

• Deposit Amount: ₹3100

• Order ID: F-1822879922709647745

• Status: Processing

• Created Time: February 1, 2025, 11:46:04 PM

• Deposit Method: [Mention the method used, e.g., UPI, Bank Transfer, Crypto, etc.]

The status has remained "Processing" for an extended period, and I kindly request you to check and ensure that the deposit is credited to my account at the earliest. Please let me know if you require any further details or proof of transaction.

Looking forward to your prompt response.

Best regards,

Shakir

Dear shakirbhat515,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello,

As far as I can see, this deposit was already credited to your account. Let us know if there is anything else we can assist you with.

Best Regards

Panda - BC.GAME

Dear shakirbhat515,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, BC.Game Casino Team, for your assistance.

Dear shakirbhat515,

We regret to inform you that we must reject this complaint due to the lack of response from you to our messages and questions. Without your input, we are unable to proceed with further investigation or explore potential solutions.

Although we believe that the player has likely received their deposited funds, we cannot confirm this without their confirmation. As a result, we have no choice but to close the complaint. However, the player retains the option to reopen it at any time in the future should they decide to do so.

We remain open and willing to assist if they choose to resume communication.

Beast Regards,

Petronela

Casino.Guru