Jeg har lige talt med min bank og Interac kundeservice.
Interac fortalte mig, at enhver information, jeg leder efter, skal behandles af min bank. Deres kundeservicenummer omhandler kun manglende eller forsinkede e-overførsler.
Min bank fortalte mig, at der ikke er andet dokument end mit kontoudtog, der kan fremvises. Jeg spurgte agenten i telefonen, hvorfor den transaktion, jeg foretog den 2. kun vises den 3. i måneden, når jeg ser på mit udtog. Han tog et par minutter på at se på transaktionen og så, at den blev foretaget på en søndag. Han fortalte mig, at alle transaktioner foretaget i weekenden først vises den næste hverdag, hvorfor de vises den 3.
Som det ser ud er vi i en situation, hvor jeg er blevet verificeret mere end et par gange (bekræftet via e-mail), og hver gang har jeg givet det, du spurgte om, næsten med det samme. Jeg har sendt dig alt, hvad jeg kan for at bekræfte min transaktion, endnu en gang inden for den korteste forsinkelse, og alligevel finder du stadig grund til at udsætte min bekræftelse og bede mig om at give noget, der ikke eksisterer.
Jeg har lige gennemgået dine tidligere klager på dette forum, og det ser ud til, at jeg ikke er den eneste spiller, du har gjort dette mod. Hvorfor er det, at du forsinker ting ved at bede om dokumenter, der ikke eksisterer? Enhver, der virkelig kigger på min konto med alle de leverede dokumenter og de tidsrammer, de blev leveret i, ville være i stand til at bekræfte min konto, så hvorfor gør du dette?
I just got off the phone with my bank and with Interac customer service.
Interac told me that any information I am looking for has to be dealt with by my bank. Their customer service number only deals with missing or delayed etransfers.
My bank told me that there is no other document other than my bank statement which can be provided. I asked the agent on the phone why the transaction I made on the 2nd shows only on the 3rd of the month when I look at my statement. He took a few minutes to look into the transaction and saw it was made on a Sunday. He told me that all transactions made on weekends will only appear the next business day which is why it shows up on the 3rd.
As it stands we are in a situation where I have been verified more than a couple of times (confirmed via email) and each time I provided what you asked almost immediately. I have sent you everything I possibly can to confirm my transaction, once again within the briefest delay and yet you are still finding reason to delay my verification and ask me to provide something that does not exist.
I just went through your past complaints on this forum and it appears I am not the only player you have done this to. Why is it that you delay things by requesting documents that do not exist? Anyone really taking a look at my account with all the provided documents and the time frames they were provided in would be able to verify my account, so why are you doing this?
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