Kære Lion1412,
Jeg forstår din frustration forårsaget af ulejligheden ved situationen, men sådanne situationer er stadig ikke ualmindelige ud fra vores erfaring. Flere faktorer, såsom licensmyndigheden, geolocation, kontrakter med betalingsudbyderne og bankrestriktioner har alle stor indflydelse, så selvom nogle betalingsmetoder normalt er meget hurtige, kan det nogle gange tage meget længere tid, før betalingen bliver behandlet, og dette er ikke altid i "kasinoets hænder." Som det tidligere blev kommunikeret til dig af Beastino-teamet, blev problemerne primært tilskrevet betalingshandleren, og det var uden for casino-teamets kontrol. Sådanne problemer er desværre ret tidskrævende at løse.
Det vigtigste er, at det blev sorteret, og du modtog midlerne. Det er selvfølgelig udelukkende din beslutning, om du giver Beastino Casino en chance til, eller du vil kigge efter et andet casino, men da hovedproblemet blev løst, og du har modtaget pengene, vil jeg betragte din klage som løst. Er du enig, eller er der andet jeg kan hjælpe dig med?
Dear Lion1412,
I understand your frustration caused by the inconvenience of the situation, however, such situations are still not uncommon from our experience. Several factors, such as the licensing authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence, so although some payment methods are usually really quick, sometimes it can take much longer for the payment to be processed, and this is not always in the "casino's hands." As it was communicated to you by the Beastino team previously, the issues were primarily attributed to the payment merchant, and it was beyond the control of the casino team. Such issues are, sadly, quite time-consuming to resolve.
The most important thing is that it was sorted and you received the funds. It is, of course, solely your decision if you give Beastino Casino another chance or you will look for another casino, but as the main issue was resolved and you have successfully received the funds, I would consider your complaint resolved. Do you agree, or is there anything else I can assist you with?
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