Kære Betroom24 Team,
Jeg er enig i, at enhver spiller bør læse bonusbetingelserne grundigt, før de aktiverer nogen bonusser, og sørge for at følge alle reglerne for at undgå skuffelser som denne, men som min kollega Petronela nævnte, mener vi, at hvis spillere blev belønnet med en gratis tilgængelig bonus på deres konto eller på hjemmesiden opfyldte de alle bonusomsætningskravene, og de fik deres gevinster rimeligt, så skulle de modtage gevinsterne.
Vi har dette nævnt i vores Fair gambling codex:
Spillerens synspunkt
Hvis en spiller kan gøre krav på en casino bonus, antager de, at det er deres at spille med. De har ingen grund til at tro, at de ikke skulle have modtaget bonussen i første omgang. Det er derfor, det ofte er meget opsigtsvækkende, når de støder på problemer med tilbagetrækning på grund af denne regel og dens ukorrekte implementering.
Vores holdning og anbefalinger til kasinoer
Kasinoer bør kun give bonusser til spillere, der har tilladelse til at få dem i henhold til bonusbetingelserne. Og hvis casinoet begår den fejl at give en bonus til en spiller, der ikke burde have modtaget den, skal casinoet ikke tage den fra dem. I stedet bør casinoet acceptere, at det var deres fejl og udbetale gevinsten til spilleren.
Hvis der var et pop-up-vindue med advarsel, der informerer spillerne om, at de ikke er berettiget til en bestemt bonus eller at være berettiget til gevinsterne fra bonussen, skal de indbetale mindst 100 € i rene indbetalinger i løbet af de sidste 7 dage, før de gør krav på fredagen Reload bonus så er vi enige i din beslutning, men så vidt jeg ved, var dette ikke tilfældet.
Vi råder dig venligt til at genoverveje din beslutning Betroom24 Team, og vi vil sætte pris på, hvis du kunne betale spilleren deres gevinster.
Dear Betroom24 Team,
I can agree that every player should read the bonus T&Cs thoroughly before they activate any bonuses and make sure to follow all the rules to avoid disappointments like this, however, as my colleague Petronela mentioned we believe that if players were rewarded with a bonus available freely in their account or on the website, they fulfilled all the bonus wagering requirements and they gained their winnings fairly then they should receive the winnings.
We have this mentioned in our Fair gambling codex:
The player's point of view
If a player can claim a casino bonus, they assume it's theirs to play with. They have no reason to think that they shouldn't have received the bonus in the first place. This is why it is often very startling when they run into withdrawal issues because of this rule and its improper implementation.
Our position and recommendations for casinos
Casinos should only give bonuses to players who are allowed to get them according to the Bonus T&Cs. And if the casino makes the mistake of granting a bonus to a player who shouldn't have received it, the casino shouldn't take it away from them. Instead, the casino should accept that it was their mistake and pay out the winnings to the player.
If there was a warning pop-up window informing the players that they are not entitled to a certain bonus or to be eligible for the winnings from the bonus they must deposit at least 100€ in clean deposits during the last 7 days before claiming the Friday Reload bonus then we will agree with your decision, but as far as I know, this was not the case.
We kindly advise you to reconsider your decision Betroom24 Team and we will appreciate it if you could pay the player their winnings.
Redigeret af en Casino Guru admin
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