Hej,
Vi har undersøgt spillerens klage, og vi er meget kede af, at spilleren har befundet sig i denne knibe, men vi vil gerne påpege, at spilleren gik glip af observationen af bonusperioden:
2.9.2. Det maksimale udbetalingsloft med hver bonus, der gøres krav på, er 5000 EUR (eller tilsvarende i enhver anden valuta) for indskud på mere end 50 EUR (eller tilsvarende i enhver anden valuta). Eventuelle indskudsmatchbonuskampagner, der udløses med indskud på 50 EUR og derunder (eller tilsvarende i enhver anden valuta), vil blive underlagt et maksimalt gevinstloft på (x10) ti gange beløbet af den oprindelige indbetaling.
Som angivet af spilleren var hans indskud på 20 euro, derfor var kreditering af spilleren med 200 euro korrekt, da det maksimale vinderloft er 10x den oprindelige indbetaling. Uanset om hans bonus konverteres til rigtige kontanter, kommer gevinsterne stadig fra den oprindelige indbetaling og kampagnen knyttet til denne indbetaling.
Så meget som vi forstår spillerens synspunkt, er det bydende nødvendigt at forstå de aftalte vilkår og betingelser, før du accepterer en bonus for at undgå skuffelse bagefter, da det også er spillerens valg at holde sig til udbetalingsgrænserne eller fortsætte med at spille.
Det skal også tages i betragtning, at vores betalingshold arbejder så hurtigt som muligt for at revidere gameplay og undgå disse problemer, men det er ikke før en spiller anmoder om en tilbagetrækning, at efter en manuel kontrol bliver bruddet på vilkårene fundet.
Vi inviterer dig til at se bonusvilkårene her https://www.bluvegas.com/bonus-terms
Med venlig hilsen
Richard
Hello,
We have investigated the player’s complaint, and we are very sorry that the player has found himself on this predicament, however we would like to point out that the player missed the observation of bonus term:
2.9.2. The maximum cashable cap with every bonus claimed is 5000 EUR (or the equivalent in any other currency) for deposits of more than 50 EUR (or the equivalent in any other currency). Any deposit match bonus promotions triggered with deposits of 50 EUR and below (or the equivalent in any other currency) will be subjected to a maximum winning cap of (x10) ten times the amount of the original deposit.
As stated by the player his deposit was of 20 euros, therefore crediting the player with 200 euros was correct since the maximum winning cap is 10x the original deposit. Regardless of converting his bonus into real cash, the winnings still derived from the original deposit and the promotion linked to this deposit.
As much as we understand the player’s point of view, is imperative to understand the terms and conditions agreed before accepting a bonus to avoid disappointment afterwards, as it is also the player’s choice to stick to the cash out limits or to continue playing.
It is to be taken into consideration as well, that our payments teams work as fast as possible to revise gameplays and avoid these issues, however it is not until a player requests a withdrawal that after a manual check the breach on terms is found.
We invite you to see the bonus terms here https://www.bluvegas.com/bonus-terms
Regards,
Richard
Automatisk oversættelse:
