Kære mobtx123,
Mange tak for din klage. Jeg er virkelig ked af at høre om dit problem.
Jeg vil dog gerne informere dig om, at vi accepterer situationen, når kasinoet tillader spillere fra lande med begrænsninger at åbne en konto, så længe de ikke bruger dette som en mulighed for senere at annullere spillerens legitime gevinster. Simpelthen sagt – hvis kasinoet tillader spillere fra lande med begrænsninger at indbetale og spille, bør de også udbetale deres gevinster.
Derfor vil jeg gerne understrege, at vi undersøger nærmere og kun hjælper de spillere, hvis penge (eller gevinster) er blevet konfiskeret på grund af at være fra et begrænset land.
Forstå venligst, at vi ikke er et bureau med bemyndigelse til at diktere tilbagebetalingspolitikker til kasinoer, der opererer uden den relevante licens i spillernes bopælsland.
Jeg ville ønske, at jeg kunne tilbyde mere hjælp i denne sag.
Til fremtidig reference anbefaler jeg stærkt, at du kun søger efter licenserede kasinoer via vores hjemmeside for at undgå misforståelser.
Hvis nogle af dine penge er blevet konfiskeret på grund af dit bopælsland, vil vi helt sikkert gøre vores bedste for at hjælpe dig med at inddrive dem. Jeg beklager ulejligheden, men vi kan ikke tvinge kasinoet til at refundere dine tabte penge, da du har mistet dem rimeligt. Selvom kasinoet havde en hollandsk licens, ville det ikke påvirke dine chancer for at vinde eller forbedre RTP'en.
Forstå venligst, at vi ikke er et bureau med bemyndigelse til at diktere tilbagebetalingspolitikker til kasinoer, der opererer uden den relevante licens i spillernes bopælsland. Jeg ville ønske, at jeg kunne tilbyde mere hjælp i denne sag.
Fortæl mig venligst, hvis der er yderligere oplysninger, som jeg har overset, men jeg er bange for, at jeg bliver tvunget til at afvise din klage som uberettiget. Jeg ville ønske, jeg kunne være til mere hjælp. På forhånd tak for dit svar og din forståelse.
Med venlig hilsen,
Petronela
Dear mobtx123,
Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue.
However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.
Please understand that we are not an agency with the authority to dictate refund policies to casinos operating without the appropriate license in players' countries of residence.
I wish I could offer more assistance in this matter.
For future reference, I strongly recommend searching for licensed casinos only through our website to avoid any misunderstandings.
If any of your funds have been confiscated due to your country of residence, we would certainly do our best to assist you in recovering them. I apologize for any inconvenience caused, but we cannot compel the casino to refund your lost funds, as you lost them fairly. Even if the casino held a Dutch license, it would not impact your chances of winning or improving the RTP.
Please understand that we are not an agency with the authority to dictate refund policies to casinos operating without the appropriate license in players' countries of residence. I wish I could offer more assistance in this matter.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Automatisk oversættelse:
Deaktiver din AdBlock