en kunde på Bovada i næsten et år. Deponeres konsekvent og regelmæssigt.
Et af deres (mange) tekniske problemer skete, og et spin på 271$ blev ikke postet på min saldo.
Jeg kontaktede kundeservice med det samme.
Den første agent har lige afsluttet vores samtale. En rigtig fjols.
Den anden var nyttig, men måtte opskalere billetten.
Hun informerede mig om, at jeg havde ret, og at lyden er frosset af en eller anden grund, og teknologien var nødt til at løse det og ville kontakte mig inden for 24-48 timer.
Jeg spurgte, om jeg kunne fortsætte med at spille, mens denne sag var løst.
Agenten sagde ja
Så jeg blev ved med at spille. I ventetiden brugte jeg anden bonus' og lavede flere indbetalinger.
Da de endelig kom tilbage til mig, sagde de, at da jeg mistede bonussen, var jeg lort uheldig.
Jeg spurgte, om de ville genoptages med et gennemspil af samme mængde eller et tilsvarende eller mindre middel. Og at jeg ikke synes, jeg skal holdes 100% ansvarlig for noget, de var 100% ansvarlig for.
De sagde nej. Den ville ikke give mig noget. Ikke engang 1 gratis spin. Ikke noget.
De vil ikke længere have min forretning, og folk burde vide, hvor lortede de er, hvor meget deres hjemmeside stinker, hvordan de er ligeglade med deres kunder, og hvordan de skal boykottes.
a customer on Bovada for almost a year. Deposited consistently and regularly.
One of thier (many) technical issues happened and a 271$ spin didn’t post on my balance.
I contacted customer service right away.
The first agent just closed our conversation. A real jerk.
The second was helpful but had to upscale the ticket.
She informed me I was correct and the sound is frozen for some reason and tech had to resolve it and would be in touch in 24-48 hours.
I asked if I could continue playing while this matter was resolved.
The agent said yes
SoI kept playing. During the wait time I used other bonus’ and made more deposits.
When they finally got back to me they said since I forfeited the bonus I was shit out of luck.
I asked if they would re instate with a play through of the same amount or an equal or lesser remedy. And that I don’t think I should be held 100% responsible for something they were 100% responsible for.
They said no. The wouldn’t give me anything. Not even 1 free spin. Nothing.
They will no longer have my business and people should know how shitty they are, how much their website sucks, how they don’t care about their customers and how they should be boycotted.
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