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I have the problem that my payout is being canceled again and again! After alleged mistakes everything was checked again, re-done again, rejected in the chat Heist it again and again I should check no help! In the meantime, it is canceled without any errors as there is no error ...

Ich habe das Problem das meine Auszahlung immer wieder storniert wird ! Nach angeblichen Fehlern alles nochmal kontrolliert neu gemacht wieder abgelehnt im Chat Heist es immer wieder ich soll kontrollieren keine Hilfe ! Mittlerweile wird storniert ohne Fehler Angabe da es auch kein Fehler gibt …

Dear Benedikt,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, thank you

there is a problem with my account initially it was said the iban was wrong then it was said something else. I checked everything again and re-entered and was canceled again this time no more errors ...

Hallo vielen Dank

es ist ein Problem mit meinem Konto anfangs wurde gesagt die iban wäre falsch dann hieß es etwas anderes . Habe alles nochmal kontrolliert und neu eingegeben und wurde wieder storniert diesesmal keine Fehler mehr …

Thank you very much, Benedikt, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Benedikt,

I looked at your complaint and will do my best to help you. I would like to invite Buran Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear all,

Thank you for reaching out.

You can be assured that we are constantly striving to improve our services and your feedback is greatly appreciated.

Previously, while creating withdrawal requests the player indeed entered their banking information incorrectly. We have contacted them after such withdrawals were canceled, informing them of the issue. However, the recent withdrawal requests were created correctly. The requests are active and being checked by the relevant department.

We appreciate the client’s cooperation on this matter and we apologize for any inconvenience.

Please let us know if you need any further information.

With best regards,

Buran Casino

Dear Benedikt,

let me know when you'll receive your winnings or in case there'll be something new, please.

I received the money, thank you very much

Ich habe das Geld erhalten vielen Dank

Dear Benedikt,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru