Buran Casino - Spilleren klager over manglende tilbagetrækningsmetoder og for høj minimumsgrænse for tilbagetrækning.

casino advertises several deposit and withdrawal methods but I am not offered any other than bank transfer and has a minimum withdrawal limit of 100 €. Why can't I use withdrawals other than that one bank transfer?

The fact that there is a minimum deposit limit of 20 € and a withdrawal limit of 100 € for the same method is in itself a reason that such a casino cannot be considered reputable.

casino mainostaa useita talletus ja nostotapoja  mutta minulle ei tarjota muita kuin bank transfer ja siinä on on minimi nostoraja 100€.  Miksi en voi käyttää muita nostotapoja kuin tuo ainoa bank transfer?

Se että on talletusraja  minimi 20€ ja saman menetelmän nostoraja 100€ on jo sinänsä syy ettei tällaista kasinoa voi pitää hyvämaineisena.

Hello Jarmo.

We are very sorry to hear about your troubles. Unfortunately, I don’t see a way how we could help you here. Some payment methods may be unavailable for certain countries. From what you are telling, it looks like Finland is not one of the countries this casino is targeting. From the image below, you can see that they offer 27 payment methods, and for most of them, the withdrawal limit is set to 20€. Some of them are nordic (Nordea, S-Pankki). Did you ask the support why you are able only to choose the bank transfer withdrawal?

Dear Jarmo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

What information do I need? After all, it has been dealt with. The end result is that the casino does not do anything wrong but all Finns should be avoided because that's where the casino Buran raholen cashout is at an extremely limited and the minimum is always bring 100 euros.

Mitähän tietoja minulta odotetaan? Asiahan on loppuunkäsitelty. Lopputulos on että kasino ei tehnyt mitään väärää mutta kaikkien suomalaisten kannattaa välttää buran kasinoa koska sieltä raholen kotiutus on erittän rajoitettua ja minimi on aina tuo 100 euroa. 

Hello Jarmo.

Did you ask the support why you are able only to choose the bank transfer withdrawal? We checked the payment options as I told you before and you should have more options there.

The answer took so long that I've already closed the account and the account was nothing to be lifted. At that time, I tried all the lifting options available and the minimum limit was 100 euros. I failed to increase my balance to $ 100 and eventually lost everything.

Finnish players have no other options I read trustly and bank transfer and both have a limit of 100 euros. I don't need any more help, as long as other Finns know this trap what's in the casino, that's enough.

Vastaus kesti niin kauan että olen jo sulkenut tilini eikä tilillä ollut mitään nostettavaa. Yritin silloin kaikkia valittavissa olevia nosto vaihtoehtoja ja kaikissa tuo minimiraja oli 100 euroa. En onnistunut kasvattamaan saldoani 100 euroon ja lopulta hävisin kaikki. 

Suomalaisilla pelaajilla ei ole muita vaihtoehtoja luin trustly ja bank transfer ja molemmissa raja on 100 euroa. En tarvitse enää apua, kunhan muut suomalaiset tietää tämän ansan mikä kasinolla on, se riittää. 

I understand. Well, you can help us. I can create right now a point for our pros and cons which would be triggered by Finish language or IP. It should be something like: Minimum withdrawal is too high (€100) and just a few withdrawal options available. Would you be so nice and translate this to the Finnish language? And I will set this cons right away.

Alright. By Finnish this is: Casino withdrawal options for Finnish players are limited and the minimum withdrawal amount is € 100.

I think its enough like that. Thanks for help.

Ok. By Finnish this is: Kasinon kotiutusvaihtoehdot suomalaisille pelaajille ovat rajalliset ja minimi nostosumma on 100€.

I think its enough like that. Thanks for help. 

All set. Check it and please confirm that you can see it. (I used a VPN, and it's there)

Thanks for letting us know, I also wrote to the casino representatives suggestion to improve payment methods.

I hope they will think about it.

Yes. Looks good. Thank you. 

Thanks for letting us know. I am closing the complaint now as "resolved."