Hej Katarina,
Hej AggyOD24,
Jeg håber du har det godt og i sikkerhed
Bemærk venligst, at jeg har kontaktet vores bankafdeling og spurgt om status for din kontobekræftelse.
Som du har nævnt, kunne de indledende dokumenter, du indsendte, ikke bruges til at afslutte verifikationsproceduren, da selfie (billede af dig selv) med dit ID ikke var tydeligt nok, og detaljerne på billedet ikke var synlige. Den 31. maj, samme dag som brugeren indsendte sine dokumenter for første gang, blev hun straks informeret om kravene til billedet af vores bankafdeling. Siden da har brugeren givet det samme billede flere gange, selvom hun eksplicit blev bedt om et nyt.
Det seneste svar blev sendt for 8 dage siden, og jeg deler e-mailen her.
8 dage siden (tors, 20. juni 2024 kl. 9:24)
Håber at du har det godt og i sikkerhed.
Vil du venligst sende en ny selfie med dit ID med alle detaljer synlige?
Vi beder om din forståelse for disse krav.
Vi er forpligtet til at beskytte dig og dine personlige data for at give dig mulighed for at spille sikkert og for at udbetale dine gevinster på en sikker måde.
Med venlig hilsen,
Zoe
Banking Extreme
I øjeblikket er kontoen stadig ubekræftet, og så snart brugeren fremlægger et nyt, tydeligt billede af sig selv med sit ID, kan verifikationsproceduren gennemføres.
Tak for din forståelse, og hvis der kræves yderligere oplysninger, så tøv ikke med at kontakte os.
Med venlig hilsen,
Luke Newman
Kasino ekstrem ledelse
Hello Katarina,
Hello AggyOD24,
I hope you're well and safe
Please note that I have reached out to our Banking Department and inquired about the status of your Account Verification.
As you have mentioned, the initial documents you submitted could not be used to finalize the Verification procedure given that the selfie (photo of yourself) holding your ID was not clear enough and the details on the photo were not visible. On May 31st, the same day the user submitted her documents for the first time, she was promptly informed of the requirements for the photo by our Banking Department. Since then, the user provided the same photo multiple times even though she was explicitly asked for a new one.
The latest reply was sent 8 days ago and I'll share the e-mail here.
8 days ago (Thu, 20 Jun 2024 at 9:24 AM)
Hope that you are well and safe.
Would you please send new selfie holding your ID with all details visible?
We kindly ask for your understanding of these requirements.
We are obliged to protect you and your personal data in order to enable you to play safely and to pay off your winnings in a secure way.
Kind Regards,
Zoe
Banking Extreme
At the moment, the account is still unverified and as soon as the user provides a new, clear photo of herself holding her ID, the Verification procedure can be completed.
Thank you for your understanding and should any additional information be required, please do not hesitate to contact us.
Kind Regards,
Luke Newman
Casino Extreme Management
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