Jeg spillede på Casino Heroes hjemmeside og brugte en 100 % velkomstbonus på €100. Det lykkedes mig at hæve €2925,09 fra kasinoet. Et par dage senere kontaktede kasinoet mig via e-mail og anmodede om dokumenter til kontobekræftelse. Jeg sendte dem, og kontoen blev bekræftet. Kasinoet krævede dog mere, inklusive et kontoudtog, som jeg også leverede. Efter at have ventet i 10 dage, svarede kasinoet, at de konfiskerede gevinsterne og nægtede at give yderligere svar på mine spørgsmål eller forklaringer på deres handlinger. Jeg var forvirret, fordi jeg ikke har deltaget i nogen ulovlige aktiviteter. Jeg er bare en almindelig arbejdsmand, og den 2. februar 2024 spillede jeg tilfældigvis, sandsynligvis omkring to tusinde euro, på et online casino, hvoraf det ene var Casino Heroes, som nu konfiskerer mine gevinster.
Jeg sendte dem nye forklaringer sammen med min arbejdslønseddel, en salgskontrakt for et værdifuldt ur og yderligere forespørgsler om, hvilke ulovlige aktiviteter de refererede til, og hvilke forklaringer de kunne give.
Jeg kontaktede også MGA, eCOGRA, og de sagde, at jeg skulle kontakte en anden, fordi det ikke er deres branche. Så hvad ville jeg gøre?
https://www.casinoheroes.com
I played on the Casino Heroes website, using a 100% welcome bonus of €100. I managed to withdraw €2925.09 from the casino. A couple of days later, the casino contacted me via email, requesting documents for account verification. I sent them, and the account was confirmed. However, the casino demanded more, including a bank statement, which I also provided. After waiting for 10 days, the casino replied that they were confiscating the winnings and refused to provide further answers to my questions or explanations for their actions. I was puzzled because I haven't engaged in any illegal activities. I am just an ordinary working guy, and on February 2, 2024, I happened to gamble, probably around two thousand euros, on an online casino, one of which was Casino Heroes, which is now confiscating my winnings.
I sent them new explanations along with my work salary payslip, a sales contract for a valuable watch, and further inquiries regarding what illegal activities they were referring to and what explanations they could provide.
I also contacted MGA, eCOGRA and they said that i need to contact someone else, because its not their industry. So what i would do?
https://www.casinoheroes.com
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