Hej,
For at sikre, at vi kan fortsætte med at yde den bedste assistance til kunden, vil vi sætte pris på nogle afklaringer, da vi ikke helt har forstået situationen.
Kunden kontaktede dig den 23. december og angiver, at problemet er for nylig. Ifølge kunden kontaktede han vores support og blev informeret om, at de ikke opfyldte omsætningskravene for at modtage spins. Efter at have tjekket vores kundesupportchat fandt vi dog ingen anmodninger fra kunden relateret til spins. Alle spørgsmålene, som spilleren skrev, blev løst med succes.
Desuden nævnte spilleren, "Hvis du indbetaler 100++ Euro, vil du modtage 150 gratis spins, og hvis du indbetaler 50 Euro, vil du få 80 gratis spins. Ligesom jeg gjorde i går". Alligevel kunne vi ikke finde nogen lignende indbetalinger foretaget af kunden på disse dage. Mens der var spin-relaterede anmodninger efter december, blev alle forespørgsler løst med succes.
For at lette en mere dybdegående undersøgelse af sagen beder vi venligst kunden om at oplyse specifikke detaljer, herunder navnet og den nøjagtige dato for kampagnen, som brugeren deltog i. Hvis det er muligt, bedes du også inkludere et skærmbillede. Derudover kræver vi den præcise dato og beløbet for indbetalingen, der aktiverede kampagnen, som kunden henviser til.
Vi sætter pris på dit samarbejde om dette.
Tak skal du have.
Hello,
To ensure we can proceed with providing the best assistance to the customer, we would appreciate some clarifications as we have not fully grasped the situation.
The customer reached out to you on December 23rd, indicating that the issue is recent. According to the customer, he contacted our support and was informed that they didn’t fulfill wagering requirements to receive spins. However, upon checking our customer support chats, we found no requests from the customer related to spins. All the questions the player wrote were successfully resolved.
Furthermore, the player mentioned, "If you deposit 100++ Euros, you will receive 150 free spins, and if you deposit 50 Euros, you will get 80 free spins. Just like I did yesterday". Yet, we couldn’t find any similar deposits made by the customer on those days. While there were spin-related requests after December, all the inquiries were successfully resolved.
To facilitate a more in-depth investigation of the case, we kindly request the customer to provide specific details, including the name and exact date of the promotion in which the user participated. If possible, please include a screenshot as well. Additionally, we require the precise date and amount of the deposit that activated the promotion the customer is referring to.
We appreciate your collaboration on this.
Thank you.
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