Hej,
Jeg vil gerne undskylde endnu en gang, fordi jeg forstår, at dette medførte mange ulemper for kunden.
Jeg kan bekræfte, at der faktisk var afbrydelser med betalingsgatewayen, vi beklager, derfor foreslog jeg kunden at bruge et bankkort, da denne metode fungerer gnidningsløst for både indbetalinger og udbetalinger for alle vores kunder fra Grækenland. Desværre ønskede ikke kunden at tilføje denne betalingsmetode.
Jeg har også kontrolleret igen, at der ikke var sat særlige grænser for den pågældende konto, kunden var i stand til at trække forskellige beløb bortset fra intervaller, hvor vi stod over for tekniske problemer.
Jeg ser, at kunden har trukket næsten alle sine gevinster fra klagedagen og fortsætter med at spille med os indtil i dag. Der er altid en mulighed for at anmode om blokering af spilafsnit, hvis nogen vil fryse penge på kontoen.
Da kunden har besluttet at blive hos os, vil jeg varmt anbefale at bruge bankkortet pr. Indskud og udbetalinger, da det er vildt brugt af vores græske kunder. Alligevel, hvis han fortsætter med at bruge krypto, var der nogle ændringer, som vi har implementeret, så jeg håber, at de forhindrer dette i at ske igen.
Oprigtige undskyldninger og venlig hilsen,
Casino i teamet
Hello,
I would like to apologize once again because I understand that this caused a lot of inconvenience to the customer.
I can confirm that there indeed were outages with the payment gateway we are sorry about, that's why I suggested the customer using a bank card since this method works smoothly for both deposits and withdrawals for all of our customers from Greece. Unfortunately, the customer didn't want to add this payment method.
Also, I have checked once again that there were not particular limits set for the account in question, the customer were able to withdraw different amounts except for intervals when we were facing technical issues.
I see that the customer has withdrawn almost all of his winnings from the day of complaint and keeps playing with us till today. There is always an option to request gaming sections block if anyone wants to freeze funds on the account.
Since the customer has decided to stay with us, I would highly recommend using the bank card as per deposits and withdrawals since it's a wildly used by our Greek customers. Anyways, If he continues using crypto, there were some changes that we have implemented so I hope that those will prevent this from happening again.
Sincere apologies and kind regards,
Casinoin Team
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