Hej!
Ked af at lade dig vente.
Vi kan ikke bekræfte eller afkræfte, at der kun var ét væddemål eller mere end ét. Vi har ikke adgang til platformens historiske data, da vi har ændret platformen og ikke arbejder med den gamle.
Men det gamle system fungerede på en sådan måde, at hvis overskridelsen af den maksimalt tilladte indsats blev registreret - blev saldoen automatisk afskåret efter kontrol, og indbetalingen blev returneret til kontoen.
Dette system er forældet, så i alle vores kasinoer introducerer vi en ny tilgang - umuligheden af at overskride indsatsen.
Hos Casoo vil dette fungere fra 12.12.2023, da vi er flyttet til en ny platform. På den anden side er udviklingen stadig i gang.
Jeg vil gerne tilbyde en kompensation på 450 euro til din konto, den eneste betingelse er, at du skal satse X1 og et minimumsindskud er påkrævet, da vi har skiftet platform.
Hvis du er tilfreds med løsningen, kan du skrive til os her eller direkte til casino support med et link til dette emne.
Vi beklager, at vi ikke kunne give et svar tidligere, men vi forventede en reaktion fra den gamle platform. Desværre kom der ikke noget svar, så det blev besluttet at kompensere denne sag ved egen indsats.
Vi ser frem til at høre fra dig!
Med venlig hilsen
Andrei
Hello!
Sorry to keep you waiting.
We can't confirm or deny that there was only one bet or more than one. We don't have access to the historical data of the platform as we changed the platform and don't work with the old one.
But the old system worked in such a way that if the fact of exceeding the maximum allowed bet was recorded - the balance was automatically cut off after checking, and the deposit was returned to the account.
This system is outdated, so in all our casinos, we introduce a new approach - the impossibility of exceeding the bet.
At Casoo, this will work from 12.12.2023 as we have moved to a new platform. On the other, development is still underway.
I would like to offer a compensation of 450 euros to your account, the only condition is that you have to wager X1 and a minimum deposit is required as we have changed platform.
If you are happy with the solution, you can write to us here or directly to casino support with a link to this topic.
We regret that we could not provide a response earlier, but we were expecting a reaction from the old platform. Unfortunately, no response was received, so it was decided to compensate this case by our own efforts.
We look forward to hearing from you!
Regards
Andrei
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