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John Hunter and the Tomb of the Scarab Queen

Moved to a bonus game with 3 scatters (pyramids) while playing in the above game. Forced logout from Kasmo site for some reason during the bonus game.

When I logged in again and opened the game, I could not restart from the middle of the bonus game, and it was in the state before the bonus game started. (Scatters are not available)

Contact customer support immediately but no response to date.

Leave the problem alone. Unresolved state.

John Hunter and the Tomb of the Scarab Queen

上記のゲームで遊戯中にスキャター(ピラミッド)が3つ揃いボーナスゲームに移行。ボーナスゲーム中に何故かカスモサイトからの強制ログアウト。

再度ログインしてゲームを開いてみるとボーナスゲーム途中からの再開ができずに、ボーナスゲームが始まる前の状態に。(スキャターは揃っていない)

すぐにカスタマーサポートに問い合わせるが現在まで返答なし。

問題を放置。未解決状態。

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.