Cosmobet Casino - Spillerens gevinster er blevet konfiskeret.

Hello!

They requested a video verification from me, which I recorded. Afterwards, I simply received a message stating that they are confiscating all my winnings.

Please be informed that due to violating our Terms and Conditions the winning funds were deducted from your account.

For now, you can make a withdrawal of the latest deposit, keep in mind that 20 percent of the amount will be deducted.

Hello FOMO,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cosmobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? When was the last time you spoke to the casino and what was it about? Did they provide any explanation regarding the blocked account?

Looking forward to your answer.

Regards,

Nick

I passed the verification quickly. Last night, they requested a video, and by this morning, they had already responded. Meanwhile, my account was not profitable, and this was the first time I had won anything.

Hello FOMO,

Did they ever specify what exactly was wrong with the verification?

no, they are not

Hello FOMO,

Is your account open or did they block it? Were you using any kind of bonus to accumulate your winnings?

i cant login now, its blocked. I did not use their bonuses.

Thank you FOMO for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear FOMO,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Cosmobet Casino to join the conversation.

Dear Cosmobet Casino,

Could you please provide details on which specific rules the player allegedly breached and how? If this information cannot be shared publicly, please forward it along with any supporting evidence to me at michal.k@casino.guru

Hello.

After throughout investigation it has been determined the user's account is linked with multiple accounts which is in breach of our rule that every user is allowed to have only one account, all the supporting evidence has been provided to Michal.

Thank you!

Thank you for the information and the provided evidence, Cosmobet Casino team.

Dear FOMO,

Unfortunately, after gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to failing the KYC process and breaching the casino's terms and conditions - multiple accounts created from the same IP address, device, and engaging in the same or very similar gameplay. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I regret to inform you that I cannot offer any further assistance, and as a result, this complaint will be rejected.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal

Casino Guru