Hej kære CasinoGuru,
I slutningen af maj tilmeldte jeg mig og spillede på Cryptoboss casino, og hævede derefter omkring 2900 euro (jeg modtog en velkomstbonus). Jeg har leveret alle de ønskede dokumenter til Cryptoboss Casino og bekræftet min konto. Efter dette blev jeg via e-mail bedt om at gennemføre en videobekræftelse gennem Google Meet, som jeg også bestod (jeg besvarede med succes de mange spørgsmål. Hele processen var ret ydmygende og lignede politiforhør). Men dette var ikke enden endnu. Efter et par dages tavshed bad kasinoet om en fuld transaktionshistorik for min LTC (Litecoin) konto. Men da jeg forberedte mig på at sende den anmodede transaktionshistorik, modtog jeg følgende e-mail fra kasinoet:
"En gennemgang af din konto afslørede overtrædelser af vores projektregler. Virksomheden har en streng anti-svindelpolitik og bruger forskellige anti-svindelværktøjer og -teknikker. Hvis spilleren er mistænkt for svigagtige handlinger, herunder, men ikke begrænset til:
16.1.1 Deltagelse i enhver form for samordning med andre spillere;
16.1.2 Udvikling af strategier rettet mod at opnå urimelige gevinster;
16.1.3 Svigagtige handlinger mod andre onlinekasinoer eller betalingsudbydere;
16.1.5 Oprettelse af to eller flere konti;
16.1.6 Andre former for snyd;
Virksomheden forbeholder sig retten til at opsige en sådan spillerkonto og suspendere og/eller annullere alle udbetalinger til spilleren.
Risiko- og betalingsteam"
Jeg har brug for din hjælp til at forstå, hvorfor en sådan beslutning blev truffet af casinoet, da deres e-mail ikke klart forklarer den specifikke årsag til deres handlinger. Tak skal du have.
Hello dear CasinoGuru,
In the end of May I registered and played at Cryptoboss casino, then withdrew about 2900 euro (I received a welcome bonus). I provided all the requested documents to Cryptoboss Casino and successfully verified my account. Following this, I was asked via email to complete a video verification through Google Meet, which I also passed (I successfully answered the numerous question. The whole process was quite humiliating and was similar to police interrogation). But this was not the end yet. After a couple of days of silence-the casino requested a full transaction history of my LTC (Litecoin) account. However, when I was preparing to send the requested transaction history, I received the following email from the casino:
"A review of your account revealed violations of our project rules. The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
16.1.1 Participating in any type of collusion with other players;
16.1.2 Development of strategies aimed at gaining unfair winnings;
16.1.3 Fraudulent actions against other online casinos or payment providers;
16.1.5 Creating two or more accounts;
16.1.6 Other types of cheating;
The Company reserves the right to terminate such a Player Account and suspend and/or cancel all payouts to the player.
Risk and Payments Team"
I need your help to understand why such a decision was made by the casino, as their email does not clearly explain the specific reason for their actions. Thank you.
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